The Estée Lauder Companies Inc. is one of the world's leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company's products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M• A• C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

Description

This role will work closely alongside the Education Manager to ensure consistency in service and to drive productivity and retail sales in all counters across the region for the cluster of brands. The position prepares, provides, and facilitates classroom seminars, in-store workshop and develops digital education contents. The role will also be required to collaborate cohesively with the Area Sales Operations Director and Sales & Education Executives (SEE's) to ensure brand standards are met and retail KPI's are achieved.

RESPONSIBILITIES

Education Coaching:

Plan and execute seasonal seminars and all field programs according to market strategy in order to ensure field sales team (beauty advisors and generic staff) are confident to achieve desired result.
Facilitation of core education programs provided by the brand.
Identify relevant education opportunities and feedback to Education Manager through regular reporting.
Adapt seminar strategy to custom-fit needs of each travel retail market/retailer and level of audience to ensure immediate translation of learning.
Develop digital education content which is locally relevant and cascade to field team.

Sales Performance & Productivity:

Achieve all retail KPI's on overall retail growth and increase in productivity as agreed with the Sales team.
Partner with Sales Team to plan and execute on-counter events.

Field Support & Talent Development:

Act as a role model, set the example and provide directions, support and develop consultant and beauty advisor to ensure that they have the skills required to successfully achieve brand's KPIs.
Coach and motivate beauty advisors based on individual potentials and skill to drive sales objectives and brand equity in travel retail environment.
Maintain high grooming standards and in-store sales & services behaviors to ensure consistency in the customer experience through the execution of the Service Excellence.
Prepare beauty advisors for Accreditation Programs and Certification programs following target guidelines issued by Global Education.
Work alongside beauty advisors and generic staff to identify and address individual training opportunities.
Provide coaching and feedback to beauty advisors t to drive productivity and service excellence.
Regular online education platform and channel (SNS) update cascading to the field team.
Regular social Selling BA profiling update and set up social meetings to upskill BA.

General:

To be a role model of personal grooming to the beauty advisors based on standards as set by the Company.
Expected time spend in field is up to 50 % and must be readily prepared to work on any projects assigned by Education Manager.
Provide logistics and administrative support to Education team in the development and execution of training programs and education related elements,such as ordering, packing, and allocating of uniform, testers, education materials, etc.
Work within specific budget as defined by the Brand General Manager and review on a regular basis with Education Manager and justify and variances from budget.
Provide regular feedback to Education Manager detailing results of markets visits.
Complete monthly education reports and submit to Education Manager in a timely fashion.

Qualifications

University degree holder preferred
Experienced trainer, preferably within the cosmetics retail industry
Strong retail mindset
Excellent communication skills in English
Excellent presentation skills and organized in instructional training
Sound understanding of retail business and market with excellent customer service skills and standards
An excellent team player with great interpersonal skills
Resourceful, flexible, well organized, highly disciplined with the ability to multi-task and stability to handle stressful and demanding situation
A self-motivator who is passionate, energetic with the ability to motivate and energize others
Willingness to travel

Pay Range:

The anticipated hourly range for this position is $77,440.00 to $116,160.00. Exact hourly rate depends on several factors such as experience, skills, education, and budget. Hourly range may vary based on geographic location. In addition to hourly rate, this position may be eligible for an annual discretionary bonus. education, and budget. Salary range may vary based on geographic location.

In addition to base salary, this position is eligible for participation in a highly competitive bonus program with the possibility for overachievement based on performance and company results. In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company

Equal Opportunity Employer:

It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com

Michigan Applicants: Persons with disabilities needing accommodations for employment must notify the company in writing of the need for an accommodation within 182 days after the date the person with a disability knew or reasonably should have known that an accommodation was needed.

Philadelphia Applicants: Philadelphia's Fair Chance Hiring Law

Rhode Island Applicants: The company is subject to chapters 29-38 of title 28 of the general laws of Rhode Island and is therefore covered by the state's workers' compensation law.

Estee Lauder Companies

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