Description

Position Summary:

We are seeking a motivated and detail-oriented Junior System Administrator & Helpdesk Technician to join our IT team. This dual-role position is ideal for someone with foundational knowledge of system administration and a strong interest in providing technical support to end users. You'll be part of a fast-paced, collaborative environment where you’ll support the maintenance, security, and performance of our IT systems while serving as the first line of support for helpdesk requests.

Key Responsibilities

Serve as the primary helpdesk technician for first- and second-level technical support across the organization
Respond to employee IT requests via phone, email, and ticketing system, resolving issues promptly and professionally
Provide onsite support at office locations when remote troubleshooting is not sufficient
Assist in the installation, configuration, and maintenance of hardware and software systems
Monitor system performance and troubleshoot issues related to networks, servers, and user devices
Manage user accounts, permissions, and access rights in Active Directory and other systems
Monitor security tools, apply updates and patches, and assist with backup procedures
Maintain and update IT documentation, including network diagrams, support logs, and user guides
Support onboarding and offboarding processes, including setting up and decommissioning user workstations
Assist in managing cloud-based systems such as Microsoft 365, Azure, Intune, Meraki, Vantaca, and more.
PowerApps Management and small development
Participate in IT projects including system upgrades, migrations, and new software deployments
Escalate complex or unresolved issues to senior IT staff when necessary

Requirements

Qualifications:

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
1–2 years of IT support, helpdesk, or system administration experience preferred
Basic understanding of Windows Server, Active Directory, and networking concepts
Familiarity with desktop operating systems (Windows/macOS) and Microsoft Office 365
Strong troubleshooting, multitasking, and problem-solving skills
Excellent communication and customer service abilities
Willingness and flexibility to travel to office locations when onsite support is needed
Eagerness to learn, grow, and contribute to a collaborative IT team

Empire Management Group, Inc.

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Junior System Administrator & Helpdesk Technician