Role: IT Support Specialist

Location: Manhattan, New York

Salary: $70,000 - $85,000 + Benefits

We’re supporting a global consultancy in hiring an IT Support Specialist to work onsite with a retail and eCommerce client in Manhattan.

This is a hands-on role embedded within a fast-paced, commercial environment, where IT plays a critical role in day-to-day operations. You’ll be supporting a mix of users and systems, with exposure across cloud, infrastructure and end-user technology.

It’s well suited to someone who enjoys being close to the business, taking ownership, and working across both support and project-based work.

Responsibilities:

Provide day-to-day IT support across users and systems
Troubleshoot hardware, software and network issues
Support Windows and macOS environments
Administer Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
Manage Microsoft Entra ID (user access, permissions, security)
Support networking infrastructure (routers, switches, firewalls)
Work with internal teams and vendors on escalations and improvements

Requirements:

3+ years’ experience in IT Support or Infrastructure roles
Strong troubleshooting across hardware, software and networking
Experience with Microsoft 365 and Entra ID
Exposure to Azure or other cloud platforms
Experience in retail, eCommerce or fast-paced environments is a plus
Comfortable in a hands-on, onsite role

What’s on offer:

Opportunity to work onsite with a well-known retail client
Broad, hands-on role with real ownership
Mix of support and project work
Exposure to business-critical systems
Real progression opportunities

If this looks relevant, apply today and we will follow up with more details.

Keywords:

IT Support Specialist, Desktop Support, Technical Support, Help Desk, IT Support Engineer, Microsoft 365, Office 365, Entra ID, Azure AD, Intune, Active Directory, Windows, macOS, Networking, TCP/IP, VPN, Firewalls, IT Infrastructure, End User Support, Retail IT, eCommerce IT, Manhattan Jobs, New York IT Jobs

Elevate Technology Group

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