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https://www.paycomonline.net/v4/ats/web.php/portal/1EB32FC627C2A157DE15C7A11F456F77/jobs/226604?jpt=f016fc90220d566e0053630ace2ad40c

East Oakland Community Project (EOCP)

Job Description

Title: Residential Services Manager
Reports to: Executive Director
FLSA Status: Fulltime, Exempt
Directly Leads: 13 FTE's total
• Food Services Manager
• Lead Housing Advocates (4 FTE's)
• Housing Advocates (8 FTE's)
• On-call Housing Advocates
Salary: $72,000 - $75,000 Annual Salary

Responsible for Training: Lead Housing Advocates, Housing Advocate line and on-call staff Budgetary Line Responsibility: Assists Executive Director and Accountant in the development of agency's budget, especially as it relates to training expenses

SUMMARY

The Residential Services Manager provides leadership, training and management of EOCP's Housing Advocate unit. This position ensures the safety and comfort of residents and promotes a pleasant and welcoming environment for them at Crossroads. The Residential Services Manager is also responsible for the ongoing, successful and effective operation of the Housing Advocate Department and ensuring the safety of residents, staff and the Crossroads facility on a 24-hour basis, seven days a week. This position ensures that the Lead Housing Advocates are providing the needed leadership and supervision of staff during the day, swing and graveyard shifts 24/7.

The Residential Services Manager also works closely with the Lead Case Manager and Coordinated Entry for Singles/Housing Retention Manager to ensure service integration at Crossroads and that the Housing Advocate team actively supports case management services and life skills training. This position coordinates communication between Housing Advocate staff and the Respite Care unit as well as directly supervises the Food Services Manager.

A major aspect of the Residential Services Manager job is the ongoing training and coaching of the Housing Advocate team. This position is responsible for developing and implementing a curriculum to train the Housing Advocates to ensure that they have the necessary skills to support residents in a client-centered manner while they pursue their goals for self-reliance. Group and individual training on Housing First, Motivational Interviewing and complementary training topics ensures optimal services for residents in a caring and client-accessible manner.

The Residential Services Manager is responsible to meet weekly with the Executive Director to discuss concerns. Through ongoing collaboration with the Quality Assurance Manager, this position is in charge of further developing the process whereby the Housing Advocates conduct intakes and collect required data for various contracting sources. Responsible for adhering to reporting deadlines and reviewing data collected on an ongoing basis.

Models courtesy and professionalism at all times to create a supportive and client-centered environment for residents and staff.

Qualified applicants must have a proven track-record in delivering interactive group training programs that build the skills of staff, as well as, a deep understanding of case management practices and standards. Knowledge of Housing First and Motivational Interviewing preferred. A minimum of 5 years of program management and supervisorial experience required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• SUPERVISION AND DEVELOPMENT OF HOUSING ADVOCATE STAFF AND FOOD SERVICES MANAGER
• Supervises, and evaluates performance of three Lead Housing Advocates, and eight Housing Advocates and the Food Services Manager
• Hires and manages staff in accordance with state laws and EOCP policies and procedures
• Performs weekly supervision of staff and ensures that the Lead Housing Advocates and Food Services Manager are meeting weekly with their supervisees and meeting program goals
• Supervises Housing Advocate Team Leaders (4 FTE's) and ensure the effective operation of all shifts
• Monitors the effectiveness of operations of all shifts
• Monitors monthly training milestones for Housing Advocate team to promote professional growth
• Conducts performance evaluations
• Ensures that the Food Services program is serving the needs of residents and is properly integrated into shelter life
• Build and maintain strong client relationships; must be an exceptional relationship-builder to support client/staff partnership and resolve conflict as needed

SAFETY
• Encourages a safe and secure environment for residents; provide sufficient monitoring by ensuring that staff conducts security rounds every 20 minutes
• Promotes a clean and sober living environment for residents
• Responsible for developing a security plan in conjunction with the Facilities Supervisor and Quality Assurance to ensure safety of Crossroads
• Coordinates safety concerns and incidents with Facilities Supervisor on a regular basis
• Provides safety training for the Housing Advocate team
• Promotes and maintains a clean work environment and ensures that front office and equipment is optimal
• Completes incident reports as necessary
• Maintains an accurate account of shelter activity by updating log book as needed or on an hourly basis

STAFF TRAINING AND DEVELOPMENT
• Conducts individual assessments to evaluate the skill base of Housing Advocate staff
• Development of a written, didactic training curriculum for Housing Advocate leads and Housing Advocate staff
• Develops yearly schedule of joint and individual trainings for Housing Advocates
• Responsible for ensuring that the lead Housing Advocates are able to supervise their teams
• Trains the Housing Advocate Team leaders to conduct trainings with the staff on their shift
• Ongoing communication and coordination with EOCP Program Managers to ensure that trainings are effective and in sync with EOCP's strategic direction
• Collaborates with the Quality Assurance Manager to ensure that HMIS procedures are followed and Housing Advocate staff build their skills around HMIS processes and data collection
• Responsible for the creation, development and implementation of a year-round training program for Lead Housing Advocates and Housing Advocate staff in coordination with EOCP's Leadership Team
• Works closely with the Lead Case Manager and Coordinated Entry for Singles/Housing Retention Manager to establish Housing Advocate staff and team goals around professional development
• Collaborate with Quality Assurance Manager to evaluate performance through program data as it impacts the Housing Advocates unit
• Monitors the effectiveness of trainees and the training program on a monthly basis
• Develops evaluation tools to evaluate individual trainings and the entire program

ADMINISTRATION
• Develops a master schedule of all Housing Advocate shifts and provide oversight for scheduling and staff compliance
• Ensures that the dispositions of residents are instituted properly
• Assures an accurate account of residents and an accurate bed sheet at the close of each work night
• Makes sure that all work related functions and requirements are complete at the end of each shift
• Coordinates the weekly Resident meeting with the Health Advocate team to trouble-shoot/resolve specific problems/issues
• Verifies supplies on hand with Facilities Management and ensure adequate supplies for shift duration
• Works closely with the Lead Case Manager and the Coordinated Entry for Singles/Housing Retention Manager to ensure that the Housing Advocate team actively supports case management services and life skills training
• Works closely with the Quality Assurance to ensure completion of data processes including:, Intakes, closure forms, Per Diem forms, Tracking logs and CHASS paperwork as required

REQUIRED QUALIFICATIONS
• B.A. level in social work or related field
• Five years of management experience with case management and/or residential programs
• Five years of successful implementation of interactive training programs (individual and group training) that build the skills and effectiveness of individuals and teams
• Five years of proven program management experience
• A minimum of five years supervisorial experience working with at least seven people at any given time
• Extensive knowledge of learning styles and how adapt trainings to various styles
• Five years of experience developing written training curriculums
• Five years of full-time program management experience in a nonprofit setting
• Experience working in a residential facility (emergency and/or transitional housing) is beneficial
• Superior training delivery skills individually and in large group settings
• Proven track record delivering superior results, establishing assertive leadership roles and creating and maintaining an environment of mutual trust and respect
• Proven ability to work with efficiency, flexibility, and good humor
• Demonstrated ability to build and maintain relationships with a wide array of people -of varying ages and from diverse backgrounds
• Maintains and exemplifies outstanding and consistent professional boundaries with management, line staff and clients.

Language Skills
• Excellent verbal communication and writing skills
• Excellent public speaking and training skills that can be adapted to the learning styles of staff
• Proven experience in the development of interactive, training curriculums

Reasoning Ability
• Excellent organizational skills and able to manage several projects/tasks at the same time
• Ability to maintain a high level of consciousness and sensitivity to homeless individuals and families, including individuals who are alcohol and substance abusers and those living with HIV/AIDS
• Ability to work flexible hours
• Transparent, direct approach

Computer Skills
• Proficiency in Microsoft Word, Power Point, excel, graphic design programs
• Must be able to utilize the Internet for research and e-mail correspondence effectively

Certificates, Licenses, Registrations
• Valid California driver's license, insurance, and access to an automobile.
• Proof of insurance and additional insured endorsement required.

Physical Requirements
This position requires the ability to work flexible hours and to perform at a high level under stress. Individual should be available via cell phone at all times. Sight correctable to 20/20 with glasses is required. The ability to lift about 10 lbs. occasionally is needed.

Work Environment
Fast paced work environment with multiple demands presented at all times

Apply at
https://www.paycomonline.net/v4/ats/web.php/portal/1EB32FC627C2A157DE15C7A11F456F77/jobs/226604?jpt=f016fc90220d566e0053630ace2ad40c

East Oakland Community Project

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