Name of Employer: Dunn Companies

Position Title: Information Technology Level I Tech

Position Location: Birmingham, AL

Summary Of Duties

The Level I IT Technician provides first-level technical support for Dunn Companies by responding to user inquiries and managing IT-related service requests. This role delivers basic troubleshooting and support, including password resets, printer configuration, break/fix assistance, ticket routing, and escalation to Level II and Level III support teams as appropriate. The technician may also escalate issues to IT Applications support or coordinate with external vendors (Level IV support) when required.

This position assists users in a timely and professional manner, prepares reports related to IT issues and help desk activity for management review, and performs other related duties as assigned.

Required Skills And Abilities

Excellent verbal and written communication skills
Strong interpersonal skills with a customer-focused mindset
Ability to explain technical concepts clearly to non-technical users
Proficiency in Microsoft Office Suite or related software
Strong organizational skills with attention to detail

Education And Experience

IT certification preferred (A+, CompTIA, etc.)
High school diploma or GED required

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer
Ability to lift up to 15 pounds as needed

EOE/Minorities/Females/Disabled/Veterans

Dunn Construction

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Information Technology Level I Tech