Summary

Responsible for planning, organizing, managing, and supporting the areas of business applications and ERP. Maintains the primary student system (Jenzabar CX/Ellucian Banner) and ensures that all systems interoperate to provide seamless access to information and resources.

Essential Duties And Responsibilities

include the following. Other duties may be assigned.

Work with the Associate Vice President of Technology in developing strategic direction and vision for enterprise business software.
Manages the application lifecycle of ERP/SIS and other related applications such as business analytics and reporting. Assist in evaluating, deploying and managing current and future business software.
Oversee software development and integration projects related to supporting the business mission.
Responsible for maintenance, management, security, and administration of student and business systems, which includes Jenzabar CX/Ellucian Banner, Cognos, JICS, StarRez, Canvas LMS, AdAstra and other related systems.
Create, maintain and manage project schedules, scope, timelines/milestones, and resources.
Communicate such information to appropriate university stakeholders.
Oversee security and compliance related to PCI and enterprise information security as it relates to business applications.
Attend meetings and represent ITS appropriately with internal and external clients as needed.
Ensure that project deliverables are timely, within budget, seamless, secure, and usable. Organize any training needed for customers.
Maintain fluency and understanding of ERP/SIS products and connected applications including functionality, capability, security, and best practices.
Coordinate with vendors and contractors as needed by project scope.
Interface and communicate with customers as needed and assist in developing a customer-centric and service-oriented culture.
Participate in planning activities with other areas of ITS.
Maintain thorough documentation of systems for all applications and processes.
Stay current with the latest technologies and trends to improve access to information and services.

Supervisory Responsibilities

Directly supervise employees and student workers. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving issues.

Other Knowledge Skills And Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Demonstrated ability and willingness to live and uphold the University’s Christ-centered mission and values.
Experience in managing enterprise business application projects; understanding of IP networks and enterprise applications; knowledge of information security practices and accessibility compliance.
Ability to work with customers to define project scope and schedules; broadly look at impact and project possible scenarios; simultaneously coordinate and complete multiple projects; maintain a long‑term, big‑picture view and foresee obstacles, risks, and opportunities.
Ability to supervise and train employees; work closely with vendors, consultants, and contractors; and work flexible hours.
Strong interpersonal and teamwork skills with the ability to work effectively with diverse faculty, staff, and student body; communicate effectively both orally and in writing and present information to all levels of the organization.
Ability to perform thorough research to propose alternatives and options; investigate and analyze information and draw conclusions.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to stand; walk; sit; and requires sufficient hand, arm, and finger dexterity to operate computer keyboard or other office equipment. Requires visual acuity to read words and numbers and speaking and hearing ability sufficient to communicate in person or over the phone. Moderate physical activity. The employee may occasionally lift and/or move up to 15 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Work normally performed in a typical interior/office work environment, with minimal exposure to health or safety hazards.

Education and/or Experience

Bachelor’s degree required in the areas of Computer Science, Computer Information System, Management Information Systems or related field; Master’s degree preferred. Minimum of five (5) years experience in the Information Technology sector with demonstrated experience in managing enterprise business software projects. Experience with Windows and Macintosh operating systems and applications desired.

Dr. Robert K. Jabs School of Business

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