EXPERIENCED AUTOMOTIVE SERVICE ADVISOR / SERVICE WRITER

Dieter's Porsche & BMW Service | San Diego, CA

Are you an experienced Automotive Service Advisor or Service Writer looking for a professional shop, strong earning potential, and NO WEEKEND WORK?

Dieter's Automotive is looking for an experienced Automotive Service Advisor / Service Writer to join our established San Diego team.

For more than 60 years, Dieter's has built a reputation for quality automotive service, honest communication, and treating customers with respect. We specialize in European vehicles and are looking for a confident, organized, customer-focused professional who understands how a successful automotive repair shop operates.

This is not an entry-level position. We are looking for someone who already understands the Service Advisor role and can confidently manage the customer experience from vehicle check-in through completion of repairs.

WHAT WE OFFER

* Annual compensation: $85,000-$125,000, depending on experience and performance
* Full-time position
* Monday-Friday schedule
* Health insurance
* 401(k) with company matching
* Paid vacation and sick time
* Professional development opportunities
* Established and professional work environment
* Long-term career opportunity

WHAT YOU'LL DO

* Welcome customers and document vehicle concerns and service needs
* Write clear and accurate repair orders
* Prepare and present repair estimates and recommendations
* Explain automotive repair needs and costs in a clear, professional manner
* Keep customers informed regarding repair progress and timelines
* Coordinate communication between customers, technicians, and parts suppliers
* Manage multiple repair orders and customer needs throughout the day
* Maintain accurate documentation and keep repair orders moving efficiently
* Follow up proactively with customers
* Build customer trust through honest communication and exceptional service

WHAT WE'RE LOOKING FOR

* 3+ years of experience as an Automotive Service Advisor or Service Writer
* Strong understanding of automotive repair terminology and shop operations
* Experience writing repair orders and preparing estimates
* Ability to confidently communicate repair recommendations and costs
* Strong customer service and communication skills
* Ability to work effectively with both customers and technicians
* Highly organized and able to manage multiple priorities
* Comfortable using computer systems and automotive shop management software
* Professional, reliable, and self-directed

INTERESTED?

Please reply to this posting with your resume.

Qualified candidates will first participate in a brief confidential phone conversation before being invited to an in-person interview.

ALL INQUIRIES WILL BE HANDLED CONFIDENTIALLY.

Dieter's Automotive is looking for an experienced professional who takes pride in excellent customer service, communicates well with both customers and technicians, and wants to build a long-term career with an established San Diego automotive business.

Dieter's Porsche & BMW Service

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