CURRENT EMPLOYEES - Please apply using "Jobs Hub" in Workday. This career site is for external applicants only.

The Desktop Support Analyst I’s role is to provide a point of contact for end users to receive assistance. This role will be supporting all end users across multiple locations in person, over the phone, via email, and through the use of remote assistance software in providing resolutions for desktop support requests. Assistance includes but is not limited to, configuring, implementing, maintaining and installing a wide array of software and hardware as well as being the front lines of support, working the help desk, diagnosing, repairing, documenting, monitoring and escalating end user issues through resolution. Strong technical and communication skills are essential.

Job Duties And Responsibilities

Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs
Monitor, manage, and maintain the help desk and helpdesk/desktop related software
Conduct research on desktop products and recommend products for purchase
Troubleshooting and repairing to ensure laptops/desktops function correctly with multiple systems such as servers, storage, network and applications
Work independently to troubleshoot all support requests and follow escalation policies
Communicate directly with end users in person, over the phone, via e-mail and through remote assistance software to identify and resolve end user issues
Participate in testing, documentation and implementation of assigned projects
Track hardware/software, maintain inventory and software licensing

Required Qualifications

High School Diploma or GED
Minimum one (1+) year of IT Desktop Support experience
Minimum one (1+) year of experience in Microsoft desktop operating systems including Microsoft Office
Must be able to travel occasionally
Ability to lift 35 pounds occasionally

Preferred Qualifications

Associate’s degree in an IT related field preferred
Experience at an Oil and Gas producer
Experience with Oil and Gas software such as: SAP, P2 Merrick, Peloton WellView, Aries, Petra, Assent, Oildex, Manage Engine, Microsoft SharePoint, Microsoft Intune, TAM, XSPOC, and Ignition
Certifications such as: Microsoft Certified Professional (MCP), Microsoft Certified Desktop Support Technician (MCDST), CompTIA A+, etc.
Strong work ethic, able to work with a sense of urgency in a fast-paced environment where priorities may change

Relocation:

This position is not eligible for relocation assistance.

Work Authorization

Diamondback Energy is not currently sponsoring employment visas for this position.

Diamondback is an Equal Employment Opportunity Employer. Diamondback provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, veteran or disability status, genetic information, pregnancy, or any other status protected by law. Diamondback participates in E-Verify. Learn more about E-Verify.

Diamondback Energy

New Jobs

IT Desktop Analyst