Dandy is transforming the massive and antiquated dental industry-an industry worth over $200B. Backed by some of the world's leading venture capital firms, we're on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world-empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About the Role

Dandy is reinventing the dental lab industry. As a fast-growing startup, we're redefining quality and efficiency through world-class design and cutting-edge manufacturing technology. In just five years, we've become the third-largest dental lab in the U.S.-and we're just getting started.

We are seeking a bold, visionary Director of Quality. The majority of Dandy products are custom-designed and manufactured. With a strong commitment to innovation, speed, automation, and precision we're building a world class team dedicated to delivering exceptional dental solutions. From crowns to clear aligners, we are focused on becoming a global player in this $20B industry. For Dandy, Quality isn't just a checkpoint; it's part of our DNA.

As the Director of Quality, you will lead the development and execution of our quality systems, ensuring every product meets the highest standards of safety, accuracy, and customer satisfaction. Delivering & maintaining MDSAP / ISO 13485 certification, this role is central to Dandy's global aspirations. Additionally, you'll work closely with design operations, manufacturing operations, R&D, customer support, and executive leadership to build scalable processes, support regulatory compliance, and cultivate a culture of continuous improvement. This is a hands-on leadership role at an early-stage company - ideal for someone who's excited about building from the ground up and for scale.

Key Responsibilities

Strategic Leadership

Serve as Dandy's senior-most quality leader with end-to-end responsibilities delivering custom manufacturing quality at scale
Build & support a complex operational system that includes supply chain, design, product, manufacturing, and partner/vendor relationship management
Define quality for the company and put in place the agile systems, tools, and technologies to ensure each custom restoration meets the standard
Collaborate with executive leadership to identify business priorities and rollout system improvements and new programs.
Build and bring the Quality strategic vision to life in order to meaningfully drive the business forward and accomplish our ambitious goals

Maintain International Quality Certifications

Dandy has aspirations for international expansion and, as such, needs to maintain the appropriate international standards and certifications (MDSAP, ISO 13485, etc.)
Iterate and improve the Quality Management System, transforming it from a regulatory requirement to a competitive advantage
Build systems and processes for perpetual compliance

Systems Thinking & Scalability

Establish, refine, and document quality control standards, inspection methods, and testing protocols.
Establish and lead root cause analysis and corrective/preventive actions (CAPA) to address quality issues
Define and track key quality metrics (defect rate, returns,rejection rate, etc.)
Partner with Product and Operations to ensure design controls, manufacturing validation, and process capability

Culture, Coaching & Engagement

Build and maintain a winning team: establish the right mix of industry experts, quality engineers, generalists, and managers to support our future growth and aspirations
Ensure adherence to standards at every stage.

Scope

Functional scope: Customer inputs, design of the custom product, manufacturing the product to specification, ensuring the product meets customer expectations
Regulatory Compliance: Ensure we are compliant with FDA, MDSAP / ISO 13485, HIPAA, and other international regulatory standards
- Inclusive of owning & building out QMS, Internal Audit, CAPA, Complaint Monitoring, and Document Control
Customer Obsessed Definition of Good: Translate the customers' expectation into industry-leading quality. This will require you drive disruptive change and own the narrative for physical product quality
Quality Operations: Ensure a closed loop system for protecting the quality of the products we send to customers. This is inclusive of
- Owning custom design standards and adherence measurements
- Manufacturing & Automation QC strategies
- Supplier quality validation (materials and finished goods)

What We're Looking For

10+ years of experience in Product Quality Assurance & Control, Process Engineering, and/or Manufacturing
Bachelor's degree in a relevant technical or scientific field (e.g., Engineering, Quality Assurance, Manufacturing, Biomedical Engineering, Life Sciences, or similar)
Experience in a startup environment building a Quality Program at scale
Willingness to travel up 50%, including internationally
Willingness to roll up your sleeves and operate at a granular level when needed
Intellectual curiosity and research abilities
Understanding of ISO, Six Sigma, and and ASQ Certifications
Demonstrated ability to evaluate new product opportunities by bringing internal stakeholders and existing/ new partners together

Nice-to-Have

Background in technical disciplines (e.g., engineering, QA, manufacturing, math, or physics)
Experience in legal or regulatory leadership within international markets.
Familiarity with the dental, medtech, or healthcare industries.

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off-ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

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