ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**

SHIFT --> Tuesday through Saturday, 10pm to 6am EST

Are you ready to play a critical role in ensuring seamless IT operations for mission-driven services? As a Junior PSOC Administrator, you’ll be at the heart of 24/7 monitoring services, ensuring the health of IT systems that support critical mission operations. This is your chance to join a team that values proactive solutions and fast response times to make a real impact.

If you're someone who enjoys a dynamic work environment, loves working with technology, and is committed to making an impact, we’d love to hear from you! Join our team and help us keep mission-critical systems running smoothly around the clock.

What You’ll Be Doing:

Monitor the status of operational systems and services to ensure everything runs smoothly.
Use approved tools to keep an eye out for critical server error notifications and resolve issues promptly.
Collaborate with on-site O&S support teams to troubleshoot and resolve issues efficiently.
Provide top-notch support by answering phone calls for production systems and resolving issues during the initial call.
Deliver timely updates to ESC personnel in preparation for briefings.
Participate in Service Restoration meetings and contribute to the resolution process.
Take on additional tasks as assigned to support team and mission goals.

What We’re Looking For:

A Bachelor’s Degree and 2+ years of relevant experience, or
An Associate’s Degree and 4+ years of relevant experience, or
A High School diploma/GED with 6+ years of relevant experience.
- Hands-on experience with ServiceNow.
- A background in the Intelligence Community is a plus!
DoD 8140 (formerly 8570.01-M), IAT Level I certification (within 6 months of hire).
TS/SCI Clearance with the ability to obtain a CI Polygraph.

Key Skills and Qualities:

Flexibility to work day or night shifts (8-hour shifts) and be a floater on the team.
Ability to work independently while thriving in a team environment.
Strong multitasking abilities to manage multiple tasks and deadlines in a fast-paced environment.
Exceptional communication and collaboration skills to work with internal and external teams.
A friendly, helpful attitude with great interpersonal skills.
Proficiency in Microsoft Office (Word, Excel, and other applications).
Ability to provide technical assistance and support over the phone with the ability to assist end-users with common technical issues.
Great phone skills and the ability to provide technical support with a professional demeanor.
Strong problem-solving skills with the ability to think creatively and solve issues on the fly.

Additional Information

All your information will be kept confidential according to EEO guidelines.
Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $75-80k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.

D2 Consulting

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