Job Description:

Responsibilities:

Platform Support and Maintenance:

Oversee the day-to-day operations of the SFCC Demandware platform, ensuring optimal performance and uptime.
Troubleshoot and resolve technical issues related to the SFCC Demandware platform in a timely manner.
Monitor system performance and implement improvements as needed.

Collaboration and Communication:

Work closely with cross-functional teams, including development, marketing, and customer service, to ensure seamless integration and operation of the SFCC platform.
Communicate effectively with stakeholders to provide updates on platform status and support activities.

Process Compliance and Improvement:

Knowledge of the ITSM processes and discipline to adhere to the defined ITSM process
Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of the support team.
Develop and maintain documentation for support processes and procedures.

Customer Experience:

Ensure a high level of customer satisfaction by delivering exceptional support and service.
Gather and analyze customer feedback to identify areas for improvement in the platform and support processes.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 8 years of experience in e-commerce platform support, with a focus on Salesforce Commerce Cloud (Demandware).
Proven experience in leading and managing a support team.
Strong technical skills, including knowledge of web technologies, APIs, and integrations.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
bility to work in a fast-paced, dynamic environment.
Experience with project management tools and methodologies is a plus.

Preferred Qualifications:

Cynet Systems

New Jobs