Job purpose

An Operations & Sales Manager provides support to Cottage Works clients through in-person, telephone, email and social media communication. Cottage Works staff provide peace of mind to clients, by completing maintenance work and projects for the client to enable them to relax and enjoy their time at their cottage. Cottage Works is a fast-growing and team-oriented business located in Ludington, Michigan. The demand for our quality products and service is experiencing rapid growth that is predicted to continue for many years.

Duties and responsibilities

Oversees and manages all staff and customer relations

Greeting and directing customers

Responsible for dock and barge crew schedules

Providing product/service & schedule information (features/pricing, various crew schedules, etc.)

Answering customers' questions about specific products/services

Manages customer concerns with the objective of maintaining positive customer relationships

Interact directly with customers to listen to concerns, resolve problems and recommend products and services according to the needs of the individual

Provide quotes for all @types of products and services

Fulfill customers' orders and coordinate delivery and installation

Work to best accommodate customer service requirements

Purchase all inventory

Manages all equipment operators, including dock and fork barge crew

Assist with biweekly payroll -- by confirming staff hours worked

Manage hiring process -- interviewing, employee paperwork

Assist in maintaining employee files

Qualifications

Cottage Works partners with organized, self-motivated, detail-oriented individuals who can think independently and be prepared ahead of time for projects to be completed with quality workmanship. Must be able to trouble-shoot issues in the shop and in the field.

Qualifications include:

Outstanding computer aptitude skills (Word, Excel, QuickBooks)

At least three years of experience in customer service

Reliable smart cell phone -- Ability to text and work with Google Calendar & other Apps

Highly Organized & Detail Oriented

Professional communication

Professional appearance

Personable Attitude - Unprecedented customer service and interpersonal communication skills

Ability to handle stress in multitasking

Working conditions

Work will be accomplished in the retail shop with in-floor heat and AC units. Often, sales discussions can take place outside in the parking lot near our product displays. Social Media communication may often take place outside of open hours on a cell phone or computer off site. Some Cottage Works clients can be challenging and the utmost patience and professionalism may be necessary. We expect conservative business casual attire that is appealing to the older demographic cottage owners that we service.

Physical requirements

This position requires a tremendously versatile, motivated and enthusiastic individual who is highly skilled in verbal and written communication. Some Cottage Works clients and employees can be challenging, and the utmost patience and professionalism is always required.

Occasional work will may completed outdoors in cold temperatures. This role may have to occasional assist the fork barge and dock crews and will be provided wet suits, boots, gloves, and waders during cold water conditions. Some projects can be physically demanding, such as lifting heavy objects on a regular basis, bending, hauling heavy materials & equipment, there may be repetitive tasks with few breaks.

Hours

A workday is typically 7 am -- 3 or 4 pm, 5 days per week. This position does r

Cottage Works

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Operations & Sales Manager