Full Time

New Haven, CT, US

About the Role

We are looking for a highly organized and detail-oriented administrative professional to provide comprehensive support to our Behavioral Health Department in a fast-paced clinical environment. The selected candidate will be responsible for performing all secretarial and office management functions, coordinating day-to-day office operations including scheduling, insurance verification, billing, preauthorization entry and tracking, front desk responsibilities, and other administrative duties. The ideal candidate must be able to effectively manage multiple priorities, answer telephones, maintain multiple schedules, and demonstrate knowledge of commercial insurance plans, state insurance programs, and Access Health CT.

Key Responsibilities

· Provides professional front-desk, telephone, and administrative support; greets and assists patients, guardians, staff, and visitors; responds to routine inquiries; triages calls and routes messages appropriately.

· Schedules and maintains individual and group behavioral health appointments, provider calendars, meetings, sign-in sheets, status reports, and tracking tools; completes reminder calls and coordinates rescheduling following clinician call-outs and no-shows.

· Reviews daily schedules, prior-day no-shows, appointment statuses, and Daily Appointment Reports to ensure appropriate follow-up; communicates with clinicians regarding outstanding encounters and supports parent-only appointments as directed.

· Creates, verifies, and maintains accurate patient accounts and demographic, guarantor, insurance, coordination of benefits, and billing information in Epic and other approved systems; performs required billing data entry and assists Patient Accounts with denied claims.

· Collects and posts payments as assigned; reconciles cash drawers and daily balances; secures funds and processes deposits in accordance with organizational procedures.

· Coordinates referrals and authorizations, ensuring accurate service, department, location, and provider assignments; maintains DDAP/DCF entries as required and follows up on incomplete or missing information.

· Reconciles assigned workqueues, including registration and referral items, and escalates unresolved registration, billing, insurance, authorization, or workflow concerns.

· Ensures required patient/guardian forms, including TANF, Federal Poverty Level, and UDS forms, are completed and accurately entered; maintains an adequate supply of current forms.

· Maintains departmental records and correspondence; prepares, scans, copies, files, and distributes reports, forms, mail, meeting materials, and other documents. Prepares the next-business-day Daily Appointment Report and maintains the designated Downtime Binder.

· Prepares and distributes provider schedule counts and related administrative communications to designated leadership and clinical staff.

· Conducts daily walkthroughs of assigned locations to ensure common, clinical, and office areas are clean, orderly, safe, stocked, and operational; adjusts furniture as needed.

· Monitors routine office and clinical supplies, equipment, and expiration dates; replenishes approved supplies with appropriate authorization and submits/follows up on facility, equipment, technology, and maintenance work orders.

Required Qualifications

High School Diploma/GEDrequired. College Degree preferred.

Minimum of two (3) years related experience working in a medical/healthcare facility or business setting preferred. Bi-lingual Spanish speaking preferred.

Excellent typing and organizational skills are required. Excellent typing and organizational skills are required.

Ability to deal with the public in a pleasant and effective manner.

Abilityto work independently with minimal supervision is a necessity.

Demonstrated office managerial functions.

Excellent computer skills and ability to use office programs are essential.

Ability to demonstrate cultural competency and age specific competency are required.

Bilingual ability is highly desirable.

Why Join Us

Cornell Scott-Hill Health Center offers a competitive and mission-driven environment with outstanding benefits, including:

Above-market, competitive salaries

Sign-on bonus available for eligible positions and qualified candidates.

Medical, Dental, Vision, Life Insurance, Short/Long-Term Disability

License reimbursement

Eligibility for HRSA Loan Repayment Program may be available for qualified candidates.

Public Service Loan Forgiveness (PSLF) eligibility is available through qualifying employment.

Generous paid time off

401(k) with up to 5% match

CS-HHC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Cornell Scott Hill Health Corporation

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