The Systems Administrator is a highly skilled IT engineer with a strong focus on the Microsoft 365 E5 suite, including Azure AD / Entra ID, Exchange Online, SharePoint Online, Teams, Intune, Defender, Power Platform, and other related technologies. This role requires expertise in both cloud and on-premises management in technologies or skillets including Azure, Microsoft Server, Cisco, Linux, disaster recovery, high availability, and business continuity planning. This is an individual with a proactive mindset, excellent problem-solving skills, and the ability to thrive in a fast-paced environment while helping to mentor a team of engineers.

Essential Duties

Oversee the configuration, administration, and optimization of the Microsoft 365 suite, including Exchange Online, Teams, SharePoint, Intune, Defender, Azure AD / Entra ID, and Power Platform
Regularly audit systems to ensure they are designed and operating to current best practices
Mobile device management with Intune includes endpoint policies, configuration, package deployment, and provisioning.Lifecycle management of Teams and SharePoint sites
Management of Exchange Online, including mail security such as SPF, DMARC, DKIM, and spam, malware, and phishing protection
Implementation of Single Sign On for enterprise-wide applications utilizing Microsoft Azure AD / Entra ID
Management of servers including latest Windows Server versions, Linux, and appliance based virtual machines
Design, deploy, and administer HyperV virtualization systems in on-premises datacenters
Design, deploy and administer cloud-based virtualization environments including Microsoft Azure
Deploy, manage, and analyze infrastructure wide monitoring tools to ensure all systems are operating optimally
Design and maintain internal networks for both datacenters and branch offices
Management of Cisco / Meraki firewalls, routers, and switches
Troubleshoot and resolve network-related issues and analyze root cause of failures to ensure design resiliency
Deploy, manage, and analyze infrastructure wide monitoring tools to ensure all systems are operating optimally
Responsible for circuit management and working with vendors as necessary
Management of internal telephony via Cisco and Teams
Develop and maintain Disaster Recovery (DR), High Availability (HA), and Business Continuity Planning (BCP) strategies for critical systems
Ensures all platforms are deployed with appropriate backup and archiving strategies
Conduct regular testing and drills to validate the effectiveness of DR, HA, and BCP plans
Assist the IT security team with day-to-day security and compliance tasks
Lead the vulnerability management program’s patching design, implementation, and monitoring
Management of multi-factor authentication technologies
Ensure processes and systems are implemented in alignment with existing compliancy and regulatory requirements
Design, develop, and maintain IT integrations such as HR IS platform to Microsoft Azure AD / Entra ID
Process automation such as user onboarding and offboarding script development
Act as an escalation point for the help desk team to assist with complex trouble tickets
Assist with the design and implementation of automated configuration for both Windows and Mac based endpoints
Management of branch offices including networking, printing, and physical security
Collaborate with various business and IT team members to ensure all designs meet requirements
Develop documentation of processes and knowledge base articles for systems as they’re designed and deployed

Required Knowledge, Skills, And Abilities

Bachelor’s degree in computer science, programming, information security, or a related field.
Equivalent work experience or certifications may be considered
3 - 5 years of experience in systems administration with a strong focus on M365 E5 suite
Team mentoring or leadership experience
Demonstrated problem-solving and analytical skills
Expert level knowledge in fundamental IT technologies such as DNS, DHCP, Certificates, SMTP, SNMP, SSL, SSH, DMARC, DKIM, SPF, web and application hosting, virtualization, physical security, etc
In-depth knowledge of Cisco networking, including routers, switches, and firewalls
Experience with integration development and maintenance, including scripting and programming
Proficiency in HyperV virtualization and Azure cloud services
Expertise in Disaster Recovery (DR), High Availability (HA), and Business Continuity Planning (BCP)
Mac management experience
Excellent problem-solving and troubleshooting skills
Proven ability to work independently and collaboratively in a team environment
Proficient, or able to gain proficiency with, a broad array of platforms and tools
Occasional travel and after-hours work are required.

Benefits
You'll love working at NRI not just for the usual benefits, but for our environment and culture!

You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.

You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.

You’ll work with large, sophisticated, and progressive clients throughout North America.

We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.

Notices
The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.

NRI North America will accept applications on an ongoing basis.

NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.

If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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