Join us and enjoy a fun and exciting culture that respects work/life balance and offers our valued team members tremendous learning and growth opportunities. CorCystems is a Managed IT Services company located in Ridgefield, CT. We are looking for a new team member in our Service Dept. to provide exceptional technical support to our managed clients. This hybrid position is ideal for professionals who thrive in collaborative environments and enjoy solving complex problems. The Service Technician is responsible for providing daily technical assistance for to clients in a professional and friendly manner. The ideal candidate will have proven, successful experience working in a Managed IT Services environment.

Requirements

Provide friendly, professional customer service to clients
Quickly troubleshoot and resolve end user technical issues in a ticket queue
Support less experienced technicians by working on escalated issues and helping others to learn
Support for client computer networks including business related technologies including Windows operating systems, Office 365, Remote Access usage, VOIP, mobile devices, etc
Support disaster recovery backup solutions
Understand and able to manage Routing and switching concepts including ACLs, Ports, VLANs, etc. Sonicwall experience a plus
Solid experience in managing Active Directory and GPOs
Experience with VM Ware and Microsoft Hyper V a plus
Comfortable with troubleshooting LAN and WAN technologies
Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages
Work with vendors/partners as needed to resolve client issues
Provide detailed documentation and explain resolutions for escalated issues
Maintain high level of client satisfaction
Work in a team and communicate effectively
Escalate service issues that cannot be completed within agreed service levels
Responsible for entering time and expenses in ConnectWise as they occur
Work through a daily schedule in ConnectWise that has been established through the dispatch process
Enter all work as service tickets in ConnectWise
Maintain certifications required for position
Ability to multi-task and adapt to changes quickly
Ability to de-escalate situations

Educational/Vocational/Previous Experience Recommendations

BA/BS, preferably in computer science or a related field
2+ years experience technical experience in a service business
MSP experience a plus

Benefits

CorCystems offers a great benefits package with a substantial healthcare subsidy for employees. Benefits include, Medical, dental/vision, life insurance, paid Holidays, a generous Paid Time Off policy as well as a 401k company match.

Salary commensurate with experience. Please provide salary requirements when applying.

All candidates extended an offer must pass a drug screen and background check

CorCystems Managed IT Services

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IT Service Technician