Job Title: IT Help Desk I

Department: Corporate Admin

Status: Non-Exempt; Full-Time

Benefits

Compensation: DOE (hourly)
401(k) matching and profit sharing
Dental insurance
Health savings account
Health insurance
Paid time off
Vision insurance

Summary

The IT Help Desk I provides technical support to internal employees for computer systems, software, and related technology. Responsibilities range from basic troubleshooting and account administration to more advanced problem-solving and system support, depending on level. The role works closely with the IT team to ensure employees have the tools and support needed to perform their jobs effectively.

Essential Functions -

Respond to help desk tickets, phone calls, and emails from internal employees regarding technical issues.
Assist with installation, configuration, and maintenance of desktop computers, laptops, printers, and other peripherals.
Provide support for company software applications, Microsoft Office 365, and remote access tools.
Manage basic user account requests (password resets, account setup, access changes, deactivations).
Troubleshoot and resolve common hardware and software issues, escalating more complex problems as needed.
Document support activities, solutions, and processes in the IT ticketing system.
Provide basic training and guidance to employees on IT systems, applications, and best practices.
Assist with IT inventory tracking and equipment setup for new hires.
Participate in IT team meetings to discuss ongoing issues and suggest process improvements.

Core Competencies

Strong Communication Skills
Excellent Organizational Abilities
Ability to Manage Multiple Priorities Simultaneously
Effective Time Management
Analytical and Problem-Solving Skills
Service-Oriented Approach
Technical Aptitude and Troubleshooting Proficiency
Willingness to Learn and Adapt

Education and Experience

0-2 years of experience in a technical support role preferred.
Familiarity with Microsoft Office 365, Windows 10/11, and basic IT troubleshooting.
Experience with IT ticketing systems and remote support tools a plus.
IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) a plus but not required.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk and hear. This position may require standing, walking, bending, and lifting IT equipment. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Job Type: Full Time, Non-Exempt (Hourly)

Schedule:

8-hour shift
Monday to Friday, Saturdays as needed

Equal Opportunity Statement

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Construction Machinery Industrial, LLC

New Jobs

IT Help Desk I