Job Description

Director, Account Management - FAP
Finance, Accounting & Procurement Solutions

Do you have a passion for leading client partnerships that improve financial operations and procurement outcomes?
Are you energized by delivering strategic value through technology-enabled finance, accounting, and procurement services?

About Conduent FAP (Finance, Accounting & Procurement)

Conduent's Finance, Accounting & Procurement (FAP) services help organizations streamline complex back-office operations and drive efficiency, compliance, and cost savings. Our solutions span accounts payable, accounts receivable, general ledger accounting, financial reporting, and procurement operations.

With decades of experience and a robust digital delivery model, we support both public and private sector clients in modernizing their finance and procurement ecosystems through automation, analytics, and expert service management.

Responsibilities

Leading strategic client relationships focused on Finance, Accounting, and Procurement (FAP) services across diverse industries
Acting as the primary liaison for senior stakeholders such as CFOs, Controllers, and Procurement Officers
Overseeing end-to-end delivery performance to ensure contractual obligations, SLAs, and quality standards are met
Collaborating with internal operations, technology, and compliance teams to align services to client objectives
Conducting executive business reviews and presenting key insights, performance metrics, and future-state roadmaps
Identifying and pursuing growth opportunities through upselling, cross-selling, and service expansion strategies
Managing pricing discussions, contract renewals, and change requests in partnership with internal stakeholders
Resolving client issues and overseeing mitigation strategies for escalations and service disruptions
Monitoring industry trends and compliance requirements to inform client strategy and solution design
Contributing to internal best practices and account management improvements across the FAP portfolio

Requirements

Bring 10+ years of experience managing enterprise client relationships, with a focus on finance, accounting, or procurement services
Build and maintain executive-level relationships with client stakeholders, fostering trust and long-term partnerships
Demonstrate deep knowledge of financial operations, procurement workflows, and compliance standards
Lead cross-functional teams and align delivery, product, and operational resources to client goals
Communicate complex issues and value propositions clearly to senior internal and external audiences
Manage large, multi-service accounts with attention to detail, deadlines, and measurable outcomes
Negotiate contracts, pricing, and service changes with confidence and in alignment with business goals
Leverage insights and data to develop strategic plans and performance reporting for client programs
Navigate enterprise systems (e.g., ERPs, procurement platforms) and contribute to technology-enabled service delivery
Hold a Bachelor's degree in Business, Finance, Accounting, or a related field (MBA or CPA preferred)
Travel as needed to maintain and grow client relationships

Flexible Working

At Conduent, we value individuality and flexible working arrangements. In this role, you can expect:

Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.

Working for You

We offer perks and rewards designed to support you:

Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
Retirement Savings: Robust programs to help you secure your financial future.
Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
Career Growth Opportunities: Paths for advancement within a global organization.
Paid Training: Learn while you earn with award-winning learning platforms.
Paid Time Off: Competitive PTO packages to help you recharge.
Great Work Environment: Join an award-winning culture that values diversity and inclusion.

Join Us:

At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you'll find opportunities to:

Bring your authentic self to work every day.
Grow and thrive both personally and professionally.
Make a meaningful impact with our clients, in our communities, and for the millions of people we serve.

With over 50,000 associates in 24 countries, you'll be part of a global team that's shaping the future - for the company and for yourself.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is ($122,250 - $140,000)

About Us

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

About the Team

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

Conduent, Inc.

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Director, Account Management - FAP