IT Systems & Network Administrator

On-Site(Canton, Ohio)

Real-world impact. Life-changing outcomes.

CommQuest Services is seeking a full-time on-site IT Systems & Network Administrator to ensure the reliability, security, and performance of our technology systems across all locations. This role is critical to minimizing staff downtime, protecting sensitive data, and maintaining secure, efficient IT operations that directly support our mission of mental health and substance use recovery services.

If you enjoy solving complex technical problems, supporting users, and keeping systems running smoothly in a mission-driven environment, this role offers meaningful impact and variety.

In this role, you will:

Impact your client's quality of life
Build valuable relationships
Grow professionally
Work on a team providing exceptional care

What is CommQuest?

CommQuest Services is one of the largest non-profit mental health, addiction recovery, and social services organizations in Northeast Ohio, working with clients from more than 34 counties in 12 facilities through more than 20 programs. We help people make positive changes in their lives through in-patient, outpatient and school-based programs, along with supportive services - from basic needs to employment assistance.

Are you interested in CommQuest, but don't see a job you are interested in right now? Send us your story, resume and qualifications to HR@commquest.org.

What you gain:

Relationships within the organization and in the region
Career Growth working with a team of dedicated professionals
Opportunities to share your expertise
Peace of mind knowing you are benefiting the clients we serve and the community at large

What you'll do:

Administer, maintain, and secure servers, systems, and IT infrastructure across multiple locations
Manage and support wired and wireless networks, firewalls, switches, VPNs, and site-to-site connectivity
Monitor system and network performance, backups, storage, and security
Diagnose and resolve hardware, software, and network issues to minimize staff downtime
Provision and manage user accounts, permissions, and workstations (Active Directory, Microsoft 365)
Support onboarding, offboarding, and role changes with accurate access control
All other duties as assigned.

We are not accepting agency or recruiter submissions for this position at this time. Please, no third-party inquiries.

To support transparency and ensure mutual alignment, applicants are asked to include their desired salary range with their application.

Schedule:

Full-Time, Monday - Friday typical office hours. Occasional holidays, weekends, and/or special events. The position is located in Stark County.

Minimum Qualifications:

High School Diploma or GED
Demonstrated experience administering and supporting IT systems and networks in a professional environment
Working knowledge of Windows Server environments, including Active Directory
Experience with Microsoft 365 administration
Experience with VMware or other virtualization platforms
Working knowledge of network fundamentals (TCP/IP, DNS, DHCP, VLANs, firewalls, wireless networking)
Valid driver's license and reliable transportation

Preferred Education, Certifications, and Experience

Associate Degree or higher in Information Technology, Computer Science, or a related field
Five or more years of IT systems and network administration experience
Experience with healthcare/behavioral health information systems
VOIP or cloud-based phone system experience
Experience managing firewalls, switches and wireless infrastructure
Relevant IT certifications (e.g., CompTIA Network+, Security+, Microsoft, VMware)

Full-Time Benefits:

Generous time off, including Mental Health days
10 paid holidays annually
Retirement plan with company match
Medical, Dental, and Vision plans
CEU/Licensure reimbursement and more!

We are an equal opportunity employer. All applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

CommQuest Services, Inc.

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IT Systems & Network Administrator