Columbia Search Group has been retained for an executive search for a VP of IT Infrastructure & Operations for Community First Credit Union of Florida in Jacksonville, FL. Please visit https://www.communityfirstfl.org for further information on Community First Credit Union.

Position Overview

The Vice President of IT Infrastructure and Operations directs and manages the Information Services Department, identifies and recommends enhancements to the Credit Union’s information systems, manages vendor relationships and contract negotiations, and oversees the Credit Union’s IT infrastructure. This leader actively participates in developing and maintaining Business Continuity and Information Security capabilities and ensures the department meets organizational, operational, service culture, and growth objectives.

Key Responsibilities

Lead and manage IT staff and department organization
Oversee all hardware and software support
Ensure operational reliability, business continuity, collaboration, and end-user computing
Manage installation and maintenance of VOIP systems
Direct technology architecture for new branch locations and renovations
Oversee IT Service Management program
Identify and implement new technologies and system improvements
Align IT initiatives with business objectives
Manage third-party vendor relationships, including contract reviews and negotiations
Lead or participate in project committees
Provide timely reporting on IT operations
Foster a strong service culture through training and goal setting
Ensure compliance with internal policies and procedures
Meet business plan objectives within budget
Improve operational efficiency of the department
Ensure compliance with applicable laws and regulations, including the Bank Secrecy Act, Patriot Act, and OFAC

Qualifications

8–10 years of related experience, including leadership roles
Experience managing complex IT environments and vendor relationships
Strong ability to influence, motivate, and communicate with senior stakeholders
Bachelor’s degree or equivalent experience
Strong leadership and team management capabilities
Excellent communication and stakeholder engagement skills
Experience with enterprise infrastructure including desktop, server, security, and software systems
Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

Experience with Nutanix
Experience managing technical debt solutions
Experience working in financial services (credit unions/banks) or other highly regulated industries
ITIL certification

Additional Information

Primarily sedentary work with occasional lifting (up to 10 lbs)
Ability to work extended hours or travel as needed
Indoor, climate-controlled office environment
Ability to work independently or as part of a team
Strong attention to detail and ability to handle multiple priorities
Professional communication and discretion with confidential information
Ability to perform under deadlines and pressure

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VP of IT Infrastructure & Operations