The IT Helpdesk Technician is a critical member of our Information Technology team, responsible for troubleshooting and resolving technical issues across a variety of devices and systems. You will primarily work on PCs, laptops, and mobile devices while occasionally supporting network and system-related projects. This role involves hands-on engagement with Office 365 and other enterprise services, positioning you as a go-to expert for IT support.

Duties And Responsibilities

Manage Active Directory, including user accounts and shared folder permissions.
Basic administration and troubleshooting of Windows Servers.
Support and maintain LAN/WAN, DNS, VPN, and VLAN configurations.
Coordinate ISP maintenance to ensure uninterrupted connectivity.
Administer Office 365 accounts and services.
Maintain and troubleshoot SharePoint configurations.
Manage domains and related IT infrastructure.
Oversee desktop and mobile device management systems (MDM, etc.).
Provide end-user support for laptops, desktops, and mobile devices.
Troubleshoot and support VOIP systems.
Assist with hardware and software rollouts, ensuring consistency and compliance with company standards.
Address general software support issues efficiently.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills, Education, And Competencies

Experience: 1--3 years in an IT Helpdesk or similar role.
IT Security Expertise: Proven experience in IT security measures, threat detection, and mitigation strategies.
Certifications: IT certifications such as A+, Network+, Security+, or equivalent are highly preferred.
Proven ability to work independently and effectively manage priorities.
Experience with documenting Standard Operating Procedures (SOPs).
Ability to travel occasionally (5%).
Strong Professional oral and written communication skills.
Ability to explain complex technical and security concepts to both technical and non-technical audiences.
Capable of standing/walking up to 50% of the day and lifting up to 50 pounds.
Comfortable managing multiple tasks and meeting tight deadlines in a fast-paced environment.

Physical Requirements And Working Conditions

The physical demands and work environment characteristics are representative of those an employee encounters while performing the job's essential functions. Work is performed in a normal office environment.

The employee is frequently required to sit, stand, walk, hear, see and talk.
Specific vision abilities required by this job include close vision requirements due to computer work.
Light to moderate lifting may be required.
All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.

Climate Pros, LLC

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IT Helpdesk Technician