About Us - At CJM Association Services, Inc., we have delivered dedicated, high-quality management solutions to homeowners’ associations for over 30 years. We pride ourselves on clear communication, accountability, and a strong team culture. We are looking for an experienced, detail-oriented Certified Community Association Manager to manage a dedicated portfolio of communities and deliver exceptional service to our board members and residents. Individuals who become part of the CJM team tend to stay for the long term – many of our team of 22 have been with us well more than a decade.

Position Summary - As an Association Manager, you will oversee the day-to-day operations of an assigned portfolio of residential communities. You will act as the primary liaison between Boards of Directors, homeowners, vendors, and professional service providers. This role requires strong organizational skills, financial literacy, deep knowledge of HOA governing documents and law, and the calm composure needed to navigate dynamic community needs. Staying power is paramount – we develop relationships with our Boards/Communities and they stay with us long-term.

Key Responsibilities
• Board Governance & Meetings: Attend evening Board of Directors meetings (virtual or in-person), prepare organizational and annual meeting packets, draft accurate meeting minutes, track post-meeting task lists, and provide guided policy recommendations to board members.
• Financial Management: Draft annual association budgets for board approval, review monthly financial statements with boards, and monitor reserve funding and operational expenses.
• Vendor & Project Coordination: Solicit competitive vendor proposals, oversee contracted services, and collaborate closely with legal counsel, insurance agents, and contractors.
• Property Inspection & Compliance: Perform regular site visits to ensure property maintenance, evaluate aesthetic needs, identify CC&R rule violations, and issue violation notices or hearing letters.
• Community Relations: Maintain prompt, empathetic, and professional communication with homeowners via phone, email, and community newsletters.
• Architectural Oversight & Records: Handle/oversee architectural review applications, maintain accurate association physical/digital records, and follow through on action items to completion.

Qualifications & Requirements
• Industry Certification: Active CCAM (CACM) or CMCA (CAI) designation required.
• Technical Skills: Proficiency in Microsoft Office (Word, Excel, Outlook) and comfortable learning property management software suites (we use FRONTSTEPS/Caliber, Strongroom, VIVE).
• Communication & Demeanor: Outstanding written and verbal communication skills, patience, empathy, and a positive, professional presentation.
• Execution & Reliability: Exceptional organizational skills, excellent follow-through, strong attendance, and the ability to succeed under pressure in a fast-paced setting.

Compensation & Benefits
• Competitive Salary: Commensurate with experience and portfolio size.
• Health Coverage: Comprehensive medical, dental, and vision insurance.
• Retirement Planning: 401(k) program with a company match to help you build for the future.
• Paid Time Off: Generous paid sick leave and vacation pay to support a healthy work-life balance.

CJM Association Services, Inc.

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Certified Community Association Manager