Supervisor Parks Infrastructure Operations

Posting Id3322DepartmentCommunity ServicesDivisionPublic Works OperationsSectionParks Infrastructure Job GradeSEA40 Grade 08Rate of Pay$120,237.00 - $141,459.00 AnnualHours of WorkMonday to Friday 7:30 am to 4:00 pm - with 2 days of shifts from 12:00 pm to 8:00 pm
Job TypePermanent Full TimeEmployee GroupSEA Replacement/New Position New VacancyPosting TypeInternal and ExternalPosting Date04/20/2026Application Deadline04/28/2026

Position Summary

Reporting to the Manager, Parks Infrastructure and Services, the Supervisor will provide strong leadership and expert guidance to staff by following the City's core values of Care, Collaboration, Courage, and Service. Under management direction, you will provide supervision, and co-ordinate daily section activities including planning and delivering operations and maintenance services in support of all parks and related activities to achieve year round service levels and work plan objectives.

Key Duties and Responsibilities

Oversee the integrated operations and maintenance of parks and public realm and their assets, and performs routine site inspections to evaluate the quality and scope of work being performed.
Use best practices, current playground standards and approved guidelines to protect, preserve and minimize damage and risk to City's parks system.
Based on parks service catalogue, implements and maintains established level of service and best practices and makes recommendations for revisions as required.
Supervises, monitors, and prepares specifications for maintenance / service contracts and ensures that work is being performed effectively and safely according to city and departmental policies. Completes required correspondence relating to contracts and maintains up to date files.
Communicate and liaise with other departments/sections, residents, other municipalities, developers, contractors and/or consultants, as required, in relation to completed and proposed work, issues, complaints, programs and policies.
Provide design review comments and recommendations on infrastructure projects which may include capital improvements, site plan and new development.
Knowledgeable in Maximo work order management database or other similar databases.
Responsible for day to day supervision of all assigned staff including scheduling, monitoring and assignment of work orders and tracking.
Assist in the preparation and review of Council reports and briefing notes.
Be familiar with collective bargaining agreements and carry out performance management and disciplinary action when required; sets up training and continuous learning as applicable.
Lead and/or participate in staff recruitment by identifying vacancies, posting, conducting interviews and onboarding.
Adhere to all safety requirements, ensuring staff are working safely and efficiently, are trained and competent in their duties, use of equipment/tools and promote a safe working environment.
Manage special projects and maintenance contracts, develop project plans and payments and implements quality control/quality assurance for project deliverables.
Prepares contract documents and tender specifications for services, supplies and equipment and administers bid analysis / contract award.
Assist in the annual operating and capital budget process including preparation of business cases, identifying resources, statistical analysis, benchmarking and tracking of growth and trends.
Assist in data gathering for performance monitoring and decision making including maintenance of assets.
Responsible for winter operations supervision including inspection and assessment of pavement surface conditions, snow plowing/removal and sanding/salting/de-icing on roads, sidewalks, pathways and municipal facility parking lots, etc.
Assists with City-wide Operations maintenance programs, provide back-up support and act in the absence of other supervisors and the Manager of Parks Infrastructure and Services

Education and Experience

Bachelor's degree or post secondary diploma in Horticulture, Parks Management, Public Administration, Landscape or related discipline
Certified in Playground safety standards is an asset
Certified Sports Turf Management is an asset
DZ License is an asset
5 years of progressive related experience
Minimum 2 years supervisory experience, preferably in a unionized environment

Required Skills/Knowledge

Proficient in Microsoft Office Suite, Maximo, ArcMap, GPS tracking software, SAP, CRM software
Project Management Skills
Demonstrated knowledge and understanding of the principles of park maintenance operations, municipal administration, park facilities management and human resources management
Experience reading and interpreting detailed parks design and engineering drawings
Knowledge of relevant legislation, including Occupational Health and Safety Act and Regulations, AODA, etc. as it applies to Parks maintenance operations
Experience preparing tender documents, contract administration and policy development
Operation and understanding of heavy equipment
Ability to deal with the public in a professional manner under difficult circumstances
Ability to confidently make recommendations on design and construction projects in relation to public realm, parks and natural systems/greenways
Ability to prepare and write reports and briefing notes pertaining to technical, policy and/or other parks issues for a variety of audiences
Organizational and problem solving skills
Manages organizational change through strong leadership and communication skills
Demonstrates and encourages perseverance and resilience in difficult times
Demonstrates strong written and verbal communication skills
Encourages innovative thinking and new ideas
Proven ability to oversee, prepared and track budgets
Demonstrates and encourages excellent listening skills and different points of view
Ability to deal effectively with tact, courtesy, discretion and diplomacy with all levels of staff and the public
Ensures that objectives and accountabilities are clearly communicated within the department
Empowers staff to support a culture of learning, mentoring, and sharing
Possess a valid Ontario Class G Driver's License
Provide a current clear Driver's abstract from the Ministry of Transportation Ontario, as well as proof of vehicle insurance
Requires satisfactory Police Vulnerable Sector Check
On-Call and Standby duties are required, with flexibility/availability to respond to "after hours" emergencies when needed
Potential exposure to heat, cold and noise during site visits
Demonstrate the City's corporate values of care, collaboration, courage and service

Leadership Competencies

Demonstrates personal leadership
Builds people and culture
Cultivates open communication
Shapes the future
Navigates and leads through complexity and change

Attention Internal Candidates: All current City of Richmond Hill employees are required to apply via the 'View Jobs for Current Employees' link on the City's Careers Page.

We thank all candidates for their interest, however, only those under consideration will be contacted.

The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.

City of Richmond Hill, ON

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Supervisor Parks Infrastructure Operations