General Description

JOIN OUR TEAM AS A TECHNICAL ANALYST II

The role of Technical Analyst II provides technical support for all end user computing and communications equipment and software located in the Pasco County Detention Center and provides primary network support for the central part of the County as it is based in Land O’Lakes. This position plans, designs, analyzes, and provides technical support for endpoint computing, data and voice communications and supports the daily network operations of the county. In addition, this position may also install, configure, monitor, troubleshoot, and maintain network equipment and servers being used in an enterprise-level environment.

Essential Job Functions

Provides hardware and software support for personal computers, cellular telephones, and support for Cisco network/telecommunications system infrastructure equipment which includes installation, configuration, upgrades, and troubleshooting problems. Maintains and reports repairs for infrastructure, hardware, and software and serves as point-of-contact with vendors to schedule and coordinate preventative maintenance on computer and peripheral equipment. Advises, trains, and assists customers on system operations and usage as required. Updates documentation manuals with new procedures and modifications to existing procedures as required.

Perform advanced troubleshooting across endpoint, network, server, and security infrastructure layers.
Support and maintain enterprise network environments, including switching, wireless systems, VLAN segmentation, routing behaviors, and remote connectivity

solutions.

Serve as an escalation point for complex technical and networking issues impacting multi-site operations.
Assist in the implementation, configuration, and maintenance of network appliances, monitoring systems, and connectivity tools.
Participate in network optimization activities by identifying bottlenecks, conducting root-cause analysis, and recommending performance improvements.
Lead or co-lead medium-scale upgrade efforts, hardware refresh projects, system rollouts, or infrastructure migrations.

The Technical Analyst II works and reports as part of the Public Safety Corrections Team. Ability to lift and/or move up to 50 LBS. and also push or pull heavy objects.

Knowledge, Skills And Abilities

Ability to support software and productivity applications including MS Office, MS Outlook, eb Browsers and select proprietary applications.
Ability to support User level OS for Windows 11 or higher.
Ability to troubleshoot, repair and perform preventative maintenance for personal computers, laptops, and printers.
Ability to setup, support and troubleshoot remote office VPN's and cable modems.
Ability to follow established standards and make suggestions for improvement.
Strong understanding of enterprise networking technologies including switching, routing, segmentation, wireless infrastructure, and remote access solutions.
Ability to diagnose intermediate to complex network issues through log review, packet analysis, and end-to-end connectivity testing.
Familiarity with network access control principles, endpoint security hardening practices, and identity-driven security models.
Working knowledge of directory services, authentication methods, group policy, and identity/access management workflows.
Proficiency with enterprise endpoint management platforms, automated configuration tools, and device compliance frameworks.
Above average communication and interpersonal skills, in addition to exceptional analytical and troubleshooting abilities.
Understanding of each of the following technologies is a plus: a) IP and subnets with VPN tunneling; b) mobile computing and wireless networking; c) firewall and internet security; d) basic knowledge of the OSI model
Readiness to support senior staff in project execution and system upgrades.
Knowledge and hands-on use of common commercial and open-source network support tools.

Minimum Requirements

PHYSICAL SKILLS/WORKING CONDITIONS: Ability to lift and/or move up to 50 LBS. and also push or pull heavy objects. May use a handling device (dolly, cart, etc.) or work with another team member to lift and/or move excessively heavy objects. Ability to operate a keyboard. Ability to communicate effectively using verbal, written and visual communication.

EDUCATION, TRAINING AND EXPERIENCE: Graduation from an accredited college or university with a Bachelor Degree in Computer Science, Management Information Systems or related field and three (3) years' experience in development and/or maintenance of system/network operations OR accredited college or university with an Associate degree in Computer Science, Electronics technology, Management Information Systems or related field and five (5) years of experience in development and maintenance of systems operation. Requires experience with the following: Windows 11, VOIP telephone systems, email and cellular technologies, smartphones and email integration, Android and IOS operating systems, wireless hotspots (Mifi) Microsoft Windows Server Active Directory, Microsoft SCCM, IP and subnets with VPN tunneling, firewalls, and Internet security.

LICENSES, CERTIFICATIONS OR REGISTRATIONS: Must possess a valid Florida driver's license. Professional-level credentials demonstrating advanced understanding of modern operating systems, network infrastructure, and identity/access management may be considered in lieu of an Associate degree.

ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE: Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida Law.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES: All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

VETERANS' PREFERENCE: Under Section 295.07, F.S., chapter SSA-7 Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021

Benefits Include

Florida Retirement System (FRS) retirement plan
PTO (Paid Time Off)
Paid holidays
Group insurance
Tuition reimbursement
Deferred compensation
Medical leave pool
Annual medical leave buy-back
Mid-management/Professional grade, and management personnel may receive 40 hours of admin leave per calendar year.

Effective July 1, 2011, FRS members must contribute 3% of their salary as retirement contributions, on a pre-tax basis (the salary is reduced by the amount of the employee contribution before determining the federal income tax deduction). The employer will automatically deduct the employee contributions.

01

I am aware that the following supplemental questions will determine my eligibility for this position.

Acknowledge
Decline

02

Are you a current Pasco County BOCC employee?

03

Which best describes your highest level of COMPLETED education in Computer Science, Electronics Technology, Management Information Systems or a related field?

GED
High School
Associate degree
Bachelor's Degree
Master's Degree
Doctorate
None of the above

04

Which best describes the years of experience you have in development and/or maintenance of system/network operations?

Ten or more years of experience
Nine years but less than ten
Eight years but less than nine
Seven years but less than eight
Six years but less than seven
Five years but less than six
Four years but less than five
Three years but less than four
Two years but less than three
One year but less than two
Less than one year of experience

05

Do you have experience with the following: Windows 11, VOIP telephone systems, email and cellular technologies, smartphones and email integration, Android and IOS operating systems, wireless hotspots (Mifi) Microsoft Windows Server Active Directory, Microsoft SCCM, IP and subnets with VPN tunneling, firewalls, and Internet security.?

06

Do you possess a valid Florida driver's license or have the ability to obtain the license within 30 days from date of hire?

07

Are you a veteran who served as a member of the armed forces of the United States during a period of war, defined in Title 38, U.S.C., and who was separated from such service under honorable conditions, or the surviving spouse of any such veteran? (SUPPORTING DOCUMENTION IS REQUIRED AT THE TIME OF SUBMISSION OF APPLICATION OR NEXT BUSINESS DAY).

08

I hereby acknowledge that Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law, and consent to pre-employment drug/alcohol testing, and agree to abide by the program and policy if employed by Pasco County BOCC.

Acknowledged
Declined

09

Are you legally authorized to work in the United States? Note: If hired, a Form I-9, Employment Eligibility Verification, must be completed at the start of employment.

10

Have you recently retired from the Florida Retirement System (FRS) Pension Plan or Investment Plan within the last 6 months?

11

Please specifically explain how your prior work experience and education match the qualifications for this position. (1000 characters or less)

12

How did you hear about this position?

Billboard
Facebook
Friend/Family Referral
Indeed
Instagram
Job Fair
LinkedIn
Magazine publication
Nextdoor
Pasco County employee
Pasco County Facebook Page
Pasco County website/Governmentjobs.com
Pasco County Traffic Sign
Utility bill insert
X/Twitter
YouTube
Other

13

If a Pasco County employee referred you, please provide the name of the employee. If none, write N/A

Required Question

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