Overview

Under supervision, performs general technical support functions, including physical installation, assembly, configuration and maintenance of the personal computer network linking all City departments. Troubleshoots and upgrades computer hardware, software, personal computer networks, peripheral equipment and City-wide electronic mail systems; assesses user training needs and trains users in effective use of applications; makes recommendations regarding hardware and software acquisitions; prepares documentation and provides user assistance to City staff; and performs related work as required. An essential element of this classification is the provision of prompt and effective problem-solving and troubleshooting to City employees through a centralized help desk when system failures or dysfunctions occur.

Primary Responsibilities

The Computer Technician I is a computer-related professional level class responsible for the development, administration, and maintenance of all City departments’ local and wide area computer network systems including security, integrity, and documentation. The Computer Technician I is distinguished from the Computer Technician II in that incumbents in the latter acts as Lead Technicians and perform the more complex customer support activities requiring knowledge of the full range of service request and problem resolution assignments applicable to the City’s information technology infrastructure. A Computer Technician I may be considered for promotion to Computer Technician II at the recommendation of the department head, subject to approval by the City Manager, based on meeting the minimum qualifications for the position and satisfactory work performance that supports promotion.

Minimum Qualifications

Possess at least two (2) years of computer systems employment in the following areas: microcomputer hardware and software installation and maintenance; user (Help-desk) support; and large data base file maintenance and user support. An Associate’s Degree in Computer Science or a related field from an accredited college or university may be substituted for work experience.
High School Diploma or Equivalent
Possession of, or the ability to obtain, a valid class C California driver’s license

Special Requirements:

Incumbent must be able to pass a criminal background investigation prior to employment because the position will work on Citywide computer systems which hold confidential information, as well as systems connected to the California Department of Justice.

Additional Information

Only those applicants who meet the qualification standards of this position by the application filing deadline will be allowed to participate in the examination process. Examination scores determine standing on Civil Service eligibility lists. The City Manager, upon recommendation of the department head, will make the final selection and appointment from the established eligibility list. Appointment will be contingent upon an extensive background check, pre-employment physical and drug screen.

The examination process may consist of the following parts: Application Package Review: Qualifying Only; Written Exam; Pass/Fail, Oral Interview: 100% Weight Value. Candidates must earn a score of 70% or higher to be considered for the eligibility list.

Applicants who require special examination accommodations due to a disability should contact the Human Resources Department five (5) business days prior to any scheduled examination at (559) 661-5404.

Applicants may be eligible for Veteran’s Preference Points (5 points) and should attach a DD214 to their employment application for consideration of this preference

LONGEVITY

General Bargaining Unit employees are eligible for Longevity Pay, up to 7.5%, based on continuous full-time City service.

Years of Service

Longevity Pay

10

2.5%

15

5.0%

20

7.5%

RETENTION BONUS

Employees will receive a $1,500 lump sum Retention Bonus in January 2026 and January 2027.

HEALTH INSURANCE

The City contributes a monthly amount for the employee to use to purchase health, dental and vision coverage. For medical coverage, the City contracts with Anthem and Kaiser. Dental insurance is through Delta Dental and vision coverage is through Superior. The City’s contribution covers 100% of the health, dental, and vision premium for the employee and family on both the Anthem and Kaiser Core Plans.

PAID LEAVE

The City of Madera offers a generous paid leave program, including paid holidays, sick leave, and vacation. Holiday Closure without loss of pay between Christmas Day and New Year's Day.

Deferred Compensation

The City offers a paid/vested contribution of 4.2% of base pay to one of two 457 plans offered to the employee. In addition, the employee may also contribute, though not required.

EDUCATION REIMBURSEMENT AND INCENTIVE PAYS

Up to $2400/year reimbursement for college coursework. Employees are eligible for the following incentive pays. Employees may receive up to 2 education or certificate incentives, as applicable to their position, up to a maximum incentive of 10%.

5% for a Bachelor's Degree
5% for certifications as listed in MOU for General Bargaining Unit

BOOT ALLOWANCE

$250-$500/year depending on position for individuals required to wear steel-toed boots

BILINGUAL INCENTIVE

Up to $200/month English/Spanish for qualifying individuals and positions after passing annual bilingual test.

RETIREMENT

The City participates in the CalPERS defined benefit retirement system. Retirement formulas and contributions are as follows. The terms “Classic Member” and “New Member” are as defined by CalPERS.

Classic Members employed with the City prior to 10/20/2012

2.5% at 55 formula, single highest year final compensatio
Employee Contribution paid by the employee pre-tax: 3.375%

Tier I Members employed with the City on or after 10/20/2012

2% at 60 formula, average three year final compensation
Employee Contribution paid by the employee pre-tax: 3.375%

New Members employed with the City on or after 1/1/2013

2% at 62 formula, average three year final compensation
Employee Contribution paid by the employee pre-tax: 7.75%

EMPLOYEE ASSISTANCE PROGRAM

The City of Madera offers an employee assistance program or employees and dependents that provides counseling and other services for dealing with life’s challenges at no cost to the employee.

LIFE INSURANCE

The City provides a $25,000 life and accidental death and dismemberment policy along with $5,000 dependent life. The employee may purchase additional supplemental life insurance for him/herself, spouse and/or dependents.

LONG TERM DISABILITY

This city paid benefit provides up to 2/3-income protection.

MEDICARE

The City contributes an amount equal to 1.45% of the employee’s salary; the employee also contributes 1.45%.

01

The information provided in your application must support your answers in the supplemental questions. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.

Yes, I understand and agree
No, I do not agree

02

Do you have a High School diploma or GED? Please note, it is a requirement to attach your diploma or transcripts to your application upon submission. Foreign education documents must include a Foreign Credential Evaluation.

03

Please select your highest level of education

High School Diploma or GED
Associate's Degree
Bachelor's Degree
Master's Degree
Doctorate Degree
None of the Above

04

Do you possess, or have the ability to immediately obtain, a valid class A, B, or C California driver's license?

Yes, I have a current valid California Class A, B, or C Driver's License
No, but I can obtain a valid California Class C Driver's License immediately if hired.
No, I do not have a California Driver's License nor can I obtain one.

05

Do you have at least two (2) years of full time experience managing computer systems in the following areas: microcomputer hardware and software installation and maintenance; user (Help-desk) support; and large data base file maintenance and user support?

06

Do you hold any relevant IT certifications? Please list them.

07

Describe your experience with microcomputer hardware and software installation and maintenance.

Required Question

City of Madera

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Computer Technician I