JOB SUMMARY:

The Senior Manager, Revenue Management Core Brands develops and leads revenue management programs that help franchised hotels grow revenue and perform at a higher level. This leader sets performance expectations for programs and vendor pilots, works closely with the vendor that delivers program services to franchisees, builds tools and training that strengthen revenue management skills for hotels and internal teams, and leads change management efforts that drive franchisee adoption. Reporting to the Senior Director, Revenue Optimization Consulting Services (ROCS), this role manages a team of three (3) direct reports and partners across functions to deliver complex initiatives. This is a remote position.

RESPONSIBILITIES:

Develop and maintain high-performing revenue management programs, driving performance at the program and brand level through revenue-impacting initiatives.
Establish clear performance expectations and objectives for internal programs, vendor pilots and proof-of-concept initiatives, including tools and resources that build revenue management knowledge across the organization and our franchisees.
Set learning and development expectations for hotels and internal stakeholders to build revenue management skills and knowledge.
Evolve the ROCS program from individual contributors to a disciplined team- and brand-level approach: increase franchisee satisfaction, grow participating hotels annually and evolve service offerings.
Partner closely with the vendors to ensure franchisee satisfaction and performance improvement, working with the team to ensure process in place to support vendor accountability and day-to-day operations and to execute the program successfully.
Manage the annual brand standard exemptions process and monthly franchisee billing and vendor payments, including dispute resolution.
Lead the team and oversee change management initiatives across the full life cycle, from assessment through implementation to stabilization.
Partner with stakeholders to create and execute communication and change management plans, identifying key audiences and their communication needs and ensuring proposed communications fit the overall strategy.
Lead and oversee special projects that require cross-functional teams, and establish best practices, processes, tools and templates for successful execution.
Perform other duties as assigned.

QUALIFICATIONS:

Employment Experience

Minimum of 7 years of hotel experience as a Revenue Manager or business leader, or consulting experience focused on revenue analytics.
Management/leadership: demonstrated experience leading teams and consulting to business leaders on communication and change management.
Experience collaborating with third-party vendors to deliver services and execute programs, including holding vendors accountable for delivery and operations.
Experience with franchising businesses and/or hotel management companies across multiple brands is a strong plus.

Technical Skills

Proficient in Microsoft Word, PowerPoint and Excel.
Comprehensive knowledge of pricing and revenue management systems, practices and emerging technologies preferred.
Working proficiency with AI tools (e.g., generative AI assistants such as Microsoft Copilot, Claude etc) to analyze data, streamline reporting and improve productivity, with sound judgment on responsible use and data privacy.

Additional Skills & Competencies

Strong leadership skills, with the ability to direct and motivate direct and non-direct reports and develop a high-performing organization.
Excellent quantitative, analytical and strategic planning skills.
Excellent written and verbal communication, including the ability to present project analyses and conclusions in reports and oral presentations.
Organizational agility and a record of implementing complex, cross-functional initiatives through direct and indirect influence, ideally in a decentralized business environment.
Comfort with complexity, ambiguity and change, with the ability to make timely decisions under tight deadlines and pressure, sometimes with incomplete information, while upholding Choice’s Values & Performance.

Education Requirements

Bachelor’s or Master’s degree, or an equivalent combination of education and related work experience.
MBA (or progress toward one) preferred.
No specific certifications or credentials are required.

Salary Range

The salary range for this role is $142,212 - $167,309. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP).

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide

Choice Hotels International Inc

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Senior Manager, Revenue Management Core Brands