Brand Summary: Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Job description

Must be available to work on Saturday's. This position is not a M-F only job.
We are looking for a results-driven restaurant manager to meet sales goals by training competent staff, overseeing front of house operations, and motivating staff during busy hours.
To be successful as a restaurant manager you must have excellent interpersonal skills as well as experience in a restaurant environment. A good restaurant manager is able to multitask and remain calm in stressful situations.

Front of House Manager Responsibilities:

Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
Offer immediate and respectful response to Guest's needs, managing the customer experience
Assist in training new hires, set the tone for a shift, and act as a role model for our team
Manage Cost Controls
Execute all checklists
Coach and mentor team members on best practices
Being a friendly, encouraging team player
Open and/or close, lead shifts, key holder
Communicate with customers to receive feedback and manage complaints.
Count drawers and finalize day
Excellent communication skills, both written and spoken
Ensure Compliance specific to Minor Labor Laws and Employee breaks
You will be placed on a Leadership Development Plan to ensure you are learning leadership and business skills
Ensure that health and safety protocols are adhered to.

Front of House Manager Key Attributes:

Ability to plan, organize, and anticipate shift leads
Demonstrates Leadership with poise under pressure, problem solving, and a calm presence
Effective communicator and coach
Flexible work schedule to meet the needs of the business
Partners with and supports other leaders to achieve restaurant goals
Demonstrates urgency and pace
Demonstrates an awareness of guest and team member needs

Qualifications and Requirements:

Smile
Create and Maintain Eye Contact
Speak Enthusiastically
Make Emotional Connections with Guests and the ability to professionally address customer complaints
Reliable transportation
Ability to work in a fast-paced environment
Strong people skills with a desire to serve Team Members
Strong commitment to superior customer service
Ability to manage Team Member behavioral and performance issues
Ability to work in a team environment with shared ownership and responsibility
Prior experience as shift lead, crew lead, supervisor, team leader
Experience working in the restaurant industry
Excellent interpersonal skills
Bookkeeping knowledge

Our Benefits Include:

A fun work environment where you can positively influence others
Flexible scheduling (and closed on Sundays)
Learning first-hand from an experienced Operator and Restaurant Leaders
Intentional growth and development to help you reach your professional goals
Scholarship opportunities
Competitive pay

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Chick-fil-A Framingham

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Front of House Manager