Job Summary

The Business Operations Analyst provides reporting, analysis, and project support to the Business Operations team. This role develops and maintains recurring reports, performance metrics, and data analysis across safety, claims, fleet, facilities, compliance/licensing, lender financing, procurement, and other operational functions.

The position evaluates operational data to identify trends, inconsistencies, and performance drivers, then translates findings into actionable insights that support leadership decision making, operational initiatives, and continuous improvement efforts.

Key Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Develop, maintain, and enhance reporting infrastructure, data models, and automated reporting processes to improve data quality, support consistent reporting standards, and enable reliable operational analysis.
Prepare, maintain, distribute, and improve recurring operational reporting on varying cadences for local, regional, and senior leadership review.
Evaluate operational data, trends, and performance drivers, exercise independent judgment in analyzing business issues, and provide recommendations that support leadership decision making.
Support weekly, monthly, and ad hoc reporting, tracking, and analysis of safety, claims, fleet, lender financing, procurement, and related operational performance metrics.
Partner with regional leadership and key stakeholders to review operational processes, evaluate metrics, identify root causes, develop action plans, and implement best practices across the portfolio.
Lead, support, and manage assigned projects and perform other related duties as assigned.

Other Job Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.

Qualifications And Requirements

Bachelor’s degree from an accredited college or university
Minimum 5 years of relevant experience in operational reporting, data analysis, business intelligence, or performance reporting.
Minimum 2 years of BI report development experience using Power BI, Tableau, or a similar BI platform.
Strong Microsoft Excel skills, including formulas, pivot tables, structured tables, and Power Query for data preparation and reporting.
Experience preparing reports, analyzing trends, and communicating findings to business stakeholders.

Preferred Qualifications

Power BI experience, including data transformation, data modeling, visualization, and DAX measures.
SQL experience querying relational databases or structured data sources.
Analytics Certification such as Microsoft Certified: Power BI Data Analyst Associate (PL-300), IIBA-CBDA, PMI-PBA, or related certification.
Process improvement certification such as Lean Six Sigma Yellow Belt or higher, or related certification.

Core Competencies

Prioritization And Execution

Able to track, prioritize, and complete tasks in a dynamic environment with multiple reporting, analysis, and project requests. Able to manage competing deadlines and adjust to changing business needs.

Cross Functional Partnership

Able to work effectively with cross-functional stakeholders and teams to understand business needs, gather reporting requirements, prepare reports and presentations, and communicate findings and recommendations.

Operational Business Acumen

Able to connect operational data, reporting trends, and performance metrics to business outcomes while understanding how activities across business functions create relationships, dependencies, and upstream/downstream impacts.

Data Quality And Governance

Able to validate data accuracy, identify inconsistencies, maintain reporting documentation and standards, develop and update SOPs for recurring reporting processes, and support reliable reporting outputs for leadership decision making.

Business Intelligence And Reporting

Able to develop, maintain, publish, and improve dashboards, data models, and recurring reporting processes in Power BI, including Power Query, DAX, report visuals, and refresh management. Skilled in Microsoft Excel for formulas, pivot tables, structured tables, data validation, and data preparation to support reporting accuracy, operational visibility, and leadership decision-making.

Enterprise And Operational Platforms

Able to navigate business, financial, reporting, and operational platforms to access data, support reporting, and complete analysis. Platforms used in this role include

Benefits

Competitive Pay with performance-based bonuses.
Career Growth Opportunities – We promote from within.
Comprehensive Benefits:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid vacation, holidays, and sick leave
- Positive Work Environment: Supportive and team-oriented.

Work Environment

This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions.

#CGHP

Pay Range: $90,000 USD - $100,000 USD

About Champions Group

Champions Group is a nationwide leading provider of essential home services specializing in heating, air conditioning and plumbing services. With the mission to maintain long term relationships with its customers, Champions Group is dedicated to delivering timely, high-quality services across a comprehensive suite of HVAC, plumbing and electrical products. Champions Group Holdings includes brands from across the country, including Adeedo!, ASI, Bee's Plumbing, Bell Brothers, Fetch-A-Tech, HELP, Hobaica, Howard Air, JW Plumbing Heating and Air, Lex Cooling, Heating, Plumbing & Electrical, M and M Heating, Cooling, Plumbing & Electrical, McAfee Heating and Air, Moore Home Services, ProSkill Services, Scottsdale Air, Seatown Electric, Plumbing, Heating & Air, Service Champions, Service Wizard, Sierra Air, Swan Plumbing, Heating & Air Conditioning and Timo’s Air Conditioning & Heating.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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