Job Description

Client Success Managers are the strategic liaisons between our team and our clients. You won't just "check in", you'll build lasting client relationships, turn insights into strategy, and drive measurable results that help their business grow.

Small and local businesses deserve digital marketing that truly moves the needle and that's where you come in. If you've managed SMB accounts before and love turning insights into action, this role was built for you.

What You'll Do

Serve as the primary point of contact for a portfolio of small business clients
Build meaningful, consultative relationships rooted in trust
Translate analytics and performance insights into clear, actionable next steps
Guide clients through SEO and search visibility strategies that drive growth
Identify opportunities to expand solutions that genuinely help their business
Partner with your Account Executive and Digital Media team to ensure clients feel supported and informed

What You Bring

1-3 years of experience in agency, account management, or client-facing digital marketing
Experience working directly with small or local businesses
Understanding of local SEO, Google Business Profiles, and search fundamentals
Confidence explaining performance metrics and optimization opportunities in simple terms
Strong communication skills and a proactive, solutions-focused mindset
A genuine desire to make a difference for every client you serve

Compensation & Benefits

Salary Range: $50,000-$80,000
Bonus Opportunities: Performance-based bonuses, renewal, upsell and quarterly bonuses,
Benefits: Health, Dental, Vision, 401k, Paid Family Leave

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Client Success Manager