Job Type

Full-time

Description

Ascent Lifting is seeking an IT Analyst I to join our growing internal IT team. This is a hands-on role supporting end users and infrastructure across our 40+ branch locations. You'll work closely with the IT Director and fellow analysts to keep our systems running smoothly while gaining exposure to a broad enterprise environment.

Key Responsibilities

Provide Tier 1/2 helpdesk support via our HaloITSM ticketing system, resolving hardware, software, and connectivity issues in a timely manner
Support and maintain SonicWall firewall appliances, including rule management, SDWAN, VPN configuration, and troubleshooting
Assist with LAN/WAN networking tasks including switch configuration, VLAN management, and branch connectivity (fiber + 4G/5G failover)
Support endpoint management using NinjaOne RMM
Assist with Microsoft 365 administration (user provisioning, licensing, Exchange, Teams)
Support desktop deployments and refresh cycles
Contribute to IT documentation in Hudu
Assist with monitoring and response for SentinelOne endpoint security alerts
Support Citrix virtual desktop environment and VoIP (3CX/Yealink) as needed
Participate in after-hours maintenance windows and on-call rotation as required

Requirements

1–3 years of experience in a helpdesk, desktop support, or IT analyst role
Hands-on experience with SonicWall firewalls (VPN, NAT, firewall rules, diagnostics)
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, routing)
Experience supporting Windows 11 endpoints in a domain environment
Familiarity with Microsoft 365 administration
Strong troubleshooting skills and a customer-first mindset
Ability to work independently and manage multiple priorities
Excellent communication skills — written and verbal

NICE TO HAVE

Experience with NinjaOne, HaloITSM, or similar RMM/PSA tools
Familiarity with Citrix, VMware, or Azure
SonicWall certification (SNSA or SNSP) a plus
CompTIA Network+, Security+, or similar certification
Experience supporting multi-site or distributed environments

Compensation And Benefits

$65K - $75K Annual Base Salary
Vacation and Sick Leave
9 Holidays and 1 Floating Holiday
401k and 401k Match
Phone Allowance
Medical, Dental, Vision, Life, Voluntary Life, Long and Short-Term Disability, Hospitalization, Critical Illness, Accident and Pet Insurance

Salary Description

$65,000 – $75,000 Base Pay

CERTEX USA

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