Role Summary

As the Associate Director, APP Lead, you will serve in a dual clinical and leadership role. You will dedicate approximately 50% of your time to direct patient care and panel management. You will devote the remaining 50% to provider leadership, performance management, operational oversight, and clinical excellence.

You will lead a team of Advanced Practice Providers (APPs) within CenterWell Medical Group's virtual care model, driving quality outcomes, patient experience, provider engagement, and operational performance. Working with physician leaders, operational leaders, and interdisciplinary teams, you will help ensure the delivery of high-quality, value-based virtual care.

This is a remote position reporting to our Director of Physician Strategy for Primary Care.

What It Takes to Succeed

To be successful in this role, you will have experience managing chronic and complex patient populations, expertise in virtual care delivery, and skills necessary to lead geographically dispersed provider teams. You will bring strong clinical leadership, provider coaching, and population health management skills, along with an understanding of value-based care. To be successful, you will excel at driving quality, patient safety, operational performance, and continuous improvement while promoting collaboration and accountability across teams.

Main Responsibilities

Direct Patient Care (50%)
- You will provide comprehensive virtual primary care and coordinate interdisciplinary care
- You will support achievement of quality, Stars, HEDIS, risk adjustment, and value-based care outcomes
- You will maintain high patient satisfaction and engagement
- You will ensure accurate, compliant documentation

APP Leadership & Team Management (50%)
- Provider Leadership & Engagement
  - You will lead a multi-state team of APPs
  - You will be the primary contact for assigned APPs, promoting accountability, collaboration, and professional growth
  - You will promote provider engagement, retention, development, and onboarding
- Performance Management
  - You will conduct performance reviews and development planning
  - You will monitor clinical, operational, and quality performance metrics
  - You will recognize achievements, promote best practices, and address performance gaps
  - You will partner with physician and operational leaders on corrective action planning
- Operational Oversight
  - You will manage provider scheduling, PTO, and coverage planning
  - You will partner with leadership to improve access, capacity, and patient experience
  - You will monitor performance metrics and implement workflow improvements
- Quality & Clinical Excellence
  - You will promote evidence-based care, quality outcomes, and regulatory compliance
  - You will monitor quality outcomes and support continuous improvement projects
  - You will partner with physician leaders to improve care models and best practices
- Strategic & Program Development
  - You will contribute to the evolution of CenterWell Medical Group's virtual care model through the participation in multidisciplinary committees and workgroups
  - You will provide clinical insight and help implement new programs, workflows, and quality projects to enhance care delivery, provider experience, and patient outcomes

Required Qualifications
- You will have a current, unrestricted Nurse Practitioner or Physician Assistant license
- You will have an active, unrestricted NP license in 2-3 or more of the following states: FL, TX, AZ, GA, LA, NC, SC, MS, VA prior to the start of employment, with an ability to obtain additional state licensure if needed
- You will hold a national board certification
- You will have a DEA registration and prescriptive authority
- You will have 5 or more years of clinical experience
- You will have 2 or more years of provider leadership, mentorship, or supervisory experience

Preferred Qualifications
- You will have experience delivering virtual care in primary care, internal medicine, or geriatrics settings with an understanding of value-based care, Medicare Advantage, and senior patient populations
- You will have experience managing providers using productivity, quality, and population health metrics
- You will have working knowledge of Stars, HEDIS, risk adjustment, and population health strategies

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Use your skills to make an impact

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$115,200 - $158,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

CenterWell Primary Care

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Associate Director, Advanced Practice Provider