Position Summary:

The Office Manager will play a critical role in ensuring a seamless patient experience from the point of entry through to service delivery. The ideal candidate will have strong leadership skills, a solid understanding of healthcare operations, and a commitment to patient-centered care.

Key Responsibilities:

Leadership: Oversee the Patient Access team, providing guidance, training, and support to ensure high-quality service delivery.

Operations Management: Develop and implement processes and protocols to enhance patient access, including scheduling, registration, and insurance verification.

Customer Service: Foster a culture of exceptional patient service, addressing any concerns or complaints and ensuring patient satisfaction.

Data Management: Monitor and analyze access metrics, reporting on key performance indicators to identify areas for improvement.

Collaboration: Work closely with clinical staff, financial counselors, and other departments to ensure smooth transitions for patients through the healthcare system.

Compliance: Ensure all operations adhere to regulatory requirements and organizational policies related to patient access and confidentiality.

Training & Development: Develop training programs for staff to enhance skills related to patient registration, insurance verification, and customer service.

Patient Outreach: Implement initiatives to improve patient engagement and access to care, including community outreach and education programs.

Education and/or Experience:

3+ years of experience in patient access, healthcare operations, or a similar role, with at least 1 year in a leadership position.

Strong knowledge of healthcare regulations, insurance processes, and patient access workflows.

Demonstrated experience in successfully leading and executing projects.

Excellent leadership, communication, and interpersonal skills.

Strong problem-solving and decision-making abilities.

Detail-oriented, highly organized, and proficient in project management tools and software.

Center for Health Education Medicine and Dentistry (CHEMED)

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Office Manager