Join a Company That’s Built To Elevate You.

At Carter Machinery, we don’t just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We’ve built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.

Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.

Job Title: IT Support Technician

Location: Richmond, Virginia

Shift: 1st

Starting Compensation Range: $28.04 - $35.24 per hour

The IT Support Technician is responsible for providing first-level technical support to end users by troubleshooting electronic hardware, software, and printers. The individual in this role will be involved in assisting in the setup, maintenance, and repair of computer systems and peripherals while ensuring a positive customer service experience.

Requirements For The IT Support Technician Position Includes

Basic understanding of computer hardware, software, and networking concepts
Proficiency in Microsoft Office Suite and Windows operating systems
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Strong customer service skills with a friendly and professional attitude
Must be able to follow instructions and learn new technologies quickly
Strong attention to detail and organizational skills
Must be able to work both independently and as part of a team
Promote positive customer experience
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Seeking Candidates With

High school diploma or equivalent, required
Associate’s degree or working towards a degree in Information Technology or a related field, preferred
Previous experience in a help desk or IT support role is a plus but not required
Basic knowledge of networking principles and IT security concepts is beneficial

Physical Requirements

Required to sit and talk or hear
Occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms.
Occasionally lift and/or move up to 25 pounds
Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

Competitive Compensation and Benefits: 

Health, dental and vision insurance
Paid time off
401(k), $0.75 to $1.25 match up to 6%
Life and disability insurance
In-house training instructors/programs
Tuition reimbursement
Employee referral bonus program
Tool allowances and tool loans
Discounts on cellular phone service, computers, and vehicles
Opportunities for overtime
Shift differential (if applicable)

You’ll gain access to real learning, real advancement, and a real future in a company that’s reshaping what it means to lead in our industry. If you're looking for purpose, possibilities, and a team that wins together - you belong at Carter Machinery.

Come build what matters and build your future with us.

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug-free workplace.

Carter Machinery

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IT SUPPORT TECHNICIAN