Company Description

CareFlite is a 501(c)(3) nonprofit ambulance service sponsored by Baylor Scott & White Health, JPS Health Network, Methodist Health System, Parkland Health, and Texas Health Resources. CareFlite provides critical medical transport services by helicopter, fixed-wing aircraft, and ground ambulance, as well as non-medical transport services.

We are committed to delivering exceptional patient care, advancing clinical excellence, and supporting the communities we serve through innovative and compassionate service.

Job Description

Position Summary

CareFlite is seeking a strategic and experienced Ground Operations Executive Leader to oversee all aspects of ground transport operations across our service area. This role is responsible for leading large-scale emergency and non-emergency transport services, including ambulance operations, communications, fleet management, and logistical support.

This leader will drive operational excellence, ensure regulatory compliance, and optimize performance across a complex, multi-site operation while maintaining a strong focus on patient care, safety, and customer satisfaction.

What We’re Looking For

Proven executive leader with strong strategic thinking and operational expertise
Ability to lead large, complex teams across multiple locations
Strong financial acumen and data-driven decision-making skills
Excellent communication and relationship-building abilities
Commitment to safety, quality, and continuous improvement
Leader who fosters accountability, engagement, and professional development

Key Responsibilities

Provide executive leadership for all ground operations, including emergency and non-emergency ambulance transport, wheelchair transport, communications, fleet readiness, and logistics
Develop and execute strategic plans to ensure safe, reliable, and patient-centered transportation services
Oversee operational performance, including deployment, staffing models, scheduling, and service-level metrics
Establish and monitor key performance indicators (KPIs) such as response times, productivity, utilization, and customer satisfaction
Lead the development and implementation of operational policies, procedures, and internal controls
Ensure compliance with all regulatory, licensing, privacy, and safety requirements
Provide leadership, coaching, and development for directors, managers, supervisors, and field personnel
Partner with HR on recruiting, retention, workforce planning, and employee engagement initiatives
Oversee dispatch and communications functions to ensure efficient call intake and resource coordination
Direct fleet readiness, maintenance strategy, and capital planning for vehicles and equipment
Collaborate with clinical, quality, finance, IT, and business development teams to align operational strategies
Build and maintain relationships with healthcare partners, government agencies, and community stakeholders
Lead budgeting, forecasting, and financial performance for ground operations
Identify opportunities to improve efficiency, control costs, and enhance service quality
Drive performance improvement initiatives using operational data, trends, and stakeholder feedback
Oversee operational readiness for high-demand events, system disruptions, and emergency situations
Review and address operational incidents, complaints, and escalations
Provide strategic recommendations to executive leadership and the Board of Directors

Work Schedule & Environment

Full-time leadership role with flexibility to support a 24/7 operation
Availability required for operational oversight, emergencies, and critical incidents
Regular travel within the service area to operational sites
Combination of office, field, and stakeholder engagement environments

Physical & Environmental Requirements

Ability to travel frequently between operational locations
Ability to perform both office-based and field-based responsibilities
Ability to engage in extended periods of standing, walking, and stakeholder interaction as needed

Why Join CareFlite?

Executive leadership opportunity within a mission-driven organization
Direct impact on system-wide operations and patient care delivery
Collaborate with highly experienced clinical and operational leaders
Opportunity to shape the future of EMS and medical transport services in North Texas

Qualifications

Minimum Qualifications

Bachelor’s degree in business administration, healthcare administration, EMS, public administration, or related field
Master’s degree required (MBA, MHA, MPA, or related)
Minimum 10 years of progressive leadership experience in EMS, ambulance operations, or healthcare operations
Minimum 5 years of senior management experience overseeing large-scale or multi-site operations
Strong operational, financial, and strategic leadership experience
Demonstrated ability to manage complex systems, teams, and performance outcomes

Preferred Qualifications

Prior field experience as an EMT, Paramedic, or EMS leader
Experience with RFP/RFI processes and contract negotiations
Advanced knowledge of EMS system design, deployment modeling, and dispatch operations
Experience working with hospital systems, government entities, and community partners

Required Certifications

Valid Texas Driver’s License
EMS certification/licensure preferred

Additional Information

All your information will be kept confidential according to EEO guidelines. The statements contained in this position description reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a detailed description of all the work requirements that may be inherent in the position.

CareFlite

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