Position Summary: The IT Help Desk Associate will provide daily hands-on assistance and first-level support to CARCHEX employees to ensure system efficiency.

Essential Responsibilities

Oversee daily end user system operation to address and resolve technical issues
Provide technical support to troubleshoot hardware and software issues
Guide employees in person and remotely through systems configuration, troubleshooting, and maintenance
Assist IT team with employee help desk tickets
Maintain detailed documentation of all user requests and the steps taken for resolution.
Perform various tasks as requested by the IT team
Learn new support technology as required
Triage issues and escalate to management as needed.
Respond to alerts or emergency issues within 15 minutes during normal business hours and when on-call.
Perform IT audits covering user account, licensing, hardware inventory etc.

Requirements

Qualifications:

Bachelor’s Degree or equivalent work experience
A minimum of 1 year Help Desk experience
Ability to diagnose and resolve basic network issues and understanding of networking concepts (LAN/WAN, DHCP, DNS, IP Protocols).
Hands-on experience with both hardware and software troubleshooting
Strong communication skills and the ability to work with different levels of employees.
Strong problem solving and analytical skills.
Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.

Compensation: $22.00 - $26.00 Hourly, based on experience

Work Schedule

Monday – Friday, 9:00 AM – 6:00 PM (minimum of 40 hours per week)/Full-Time. On call weekend shifts, if necessary. IN OFFICE

FLSA Status: Non-Exempt

CARCHEX

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IT Help Desk Associate