Overview

Annual Salary: $155,000

Hybrid Postion: Requires 10-20% travel

The Senior Client Solutions Manager is a leader across a portfolio of regional accounts, acting as an enterprise-level trusted advisor who drives macro-level strategic alignment, sustainable account expansion, and transformative value creation. This senior role elevates regional performance by proactively partnering with executive client stakeholders to anticipate industry pressures, shape long-term business strategies, and sponsor scalable innovations. The Senior Client Solutions Manager balances executive client relationship management, multi-segment operational governance, and advanced organizational leadership to optimize regional profitability, mentor Client Solutions Managers and client service teams, and deliver measurable return on investment.

Responsibilities

RESPONSIBILITIES

Proactively audit client environments to sponsor, design, and execute scalable innovations, integrating advanced technologies and operational efficiencies to deliver measurable client value and return on investment (ROI).
Direct the strategic development and expansion of client accounts, transforming client relationships into enterprise-level trusted advisor partnerships and maximizing profitability across accounts.
Forge and maintain high-level strategic partnerships with C-suite and senior client decision-makers to anticipate industry pressures, shape long-term business strategies, and align CBPS capabilities with client macro goals.
Identify service expansion opportunities, contribute to complex proposal development, and oversee contract negotiations and renewals across accounts within assigned scope of responsibility.
Accountable for account P&L performance against budgets, and the design and enforcement of robust Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Deliver executive presentations to demonstrate ongoing value, mitigate risk, and enhance client visibility.
Lead, mentor, and develop Area Managers and/or client service teams, fostering a high-performing culture rooted in continuous improvement, professional development, and data-driven operational excellence.

PHYSICAL DEMANDS/WORKING CONDITIONS

10% - 20% travel required; driving as needed
Occasional client entertainment after normal business hours, including dinners and events

Qualifications

QUALIFICATIONS

EDUCATION:

MBA or Bachelor’s degree with MBA-equivalent experience and competency

EXPERIENCE:

5 - 7 years’ management and service industry experience, with experience in management, project coordination, business process and organizational workflows
4+ years’ experience supervising staff in a similar functional area

KNOWLEDGE:

Previous P&L responsibility, prior experience in a customer service environment
Experience interfacing with executive-level customer contacts
Experience providing immediate response and remediation to escalated client and Senior Management concerns
Strong knowledge of data analysis and reporting

COMPUTER SKILLS:

Strong experience in Microsoft Word, Excel, PowerPoint and Visio
Experience creating computer-based reports and analyzing data

BASIC QUALIFICATIONS:

Work independently and interface internally with the client to accomplish objectives.
Excellent communication skills
Show initiative and utilize good judgment and decision-making skills
Utilize discretion in the method and content of required reporting to fulfill objectives in a timely manner

What We Offer

An opportunity to join an established team and be part of a successful and proven global organization!
A competitive compensation program!
Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!
Employee discounts on Canon products & vendor discount programs for employees!
World-Class Training & Career Development Programs!

Canon Business Process Services, Inc.

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Senior Client Solutions Manager