Position Summary

Cambrian College’s IT Client Services has an immediate requirement for an IT Technician on a full-time basis. This role works at the Information Technology Service Desk, in classrooms or offices, and at remote campuses.

Note: Internal candidates, as defined by the Full-Time Support Staff Collective Agreement, will be given first consideration.

Duties and Responsibilities

Provide support for the technologies of Cambrian’s desktop/laptop environments, which requires knowledge of the hardware and software used in these environments.
Install, maintain, repair, and troubleshoot IT equipment and software, along with AV equipment.
Provide direct support for support staff, faculty, administration, students, and external clients.
Assist with the purchasing of IT assets.
Plan and execute the support of A/V set-ups for internal and external clients.
Maintain documentation and incident information using an ITSM tool.
Assist in coordinating part-time staff and students supporting the environment.
Actively participate in special project activities.
Support external clients and remote event participants (faculty, staff, and students who are offsite).

Qualifications

Required:

Three-year diploma or degree in Information Technology along with one of the following certifications: CompTIA A+ Certification, CISCO IT Essentials, or ITIL Certification. (A copy of educational documents must be submitted with application *** education completed outside of Canada, applicants are required to submit a WES or ICAS with their application).
Two years of experience in the operation, use, installation, maintenance, and troubleshooting of PC-based microcomputer hardware and related IT equipment and AV equipment; Windows, Mac OS X, Server, and Mobile-based operating systems and the software used on these systems; servers and workstations in a large enterprise server/workstation environment; Helpdesk environments; Network infrastructures; and centralized administration of laptops and desktops.
Highly motivated professional with excellent interpersonal, communication, and time-management skills.
Talent to work independently and within a team environment.
A valid Ontario Driver’s License.

Additional Assets/Preferred:

Experience working within a postsecondary environment.
Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE), Desktop Support Technician, Apple Certified Support Professional (ACSP), and other technology-related training are assets.

Required Information

To be considered, candidates must provide the following as an attachment:

Educational documents
- WES/ICAS Equivalence if degrees/diplomas are from a Non-Canadian University
- Copy of CompTIA A+ Certification, CISCO IT Essentials, and/or ITIL Certification.
Cambrian College offers the following benefits to full-time Support Staff employees:

Vacation Days

15 Vacation Days (after one year of continuous service)

Mandatory Benefits

Basic Life Insurance
Accidental Death and Dismemberment
Short Term Disability
Long Term Disability
Extended Health Care
Dental Care
Vision Care
Hearing Care
Pension Plan

Optional Health Care Benefits

College Employees Can Purchase The Following Benefit Plans

Supplementary Life Insurance
Employee Optional Life Insurance
Dependent Life Insurance
Spousal Optional Life Insurance
Critical Illness

CAAT Pension Plan

Our employee benefit plan package includes a defined benefit pension to help you create a secure future. The CAAT Penion Plan provides you with a predictable lifetime retirement income, survivor benefits, early retirement options, and more without the stress of making investment decisions.

CAAT makes it easy for you to build stable, secure retirement income while you work.

Explore a career choice with a pension at http://www.caatpension.ca/dbprime-pensions-for-talent

Employee Perks

Education and Technology Loan Plan
Tuition Subsidy Program
Higher Education Funding
Technology Loan Plan
Family Tuition Bursary Program
Discounted Access to Fitness Facility/Fitness Classes

We also offer have a variety of employee discounts available at retailers

01

Do you have a three-year diploma or degree?

02

In what discipline is your diploma or degree?

03

Do you have one of the following certifications? CompTIA A+ Certification, CISCO IT Essentials, or ITIL Certification.

04

If yes, please indicated which certification you have.

05

Do you have two years of experience in the operation, use, installation, maintenance, and troubleshooting of PC-based microcomputer hardware and related IT equipment and AV equipment?

06

Do you have two years of experience working with Windows, Mac OS X, Server, and Mobile-based operating systems and the software used on these systems?

07

Do you have two years of experience working with servers and workstations in a large enterprise server/workstation environment?

08

Do you have two years of experience working in Helpdesk environments?

09

Do you have two years of experience working network infrastructures?

10

Do you have two years of experience working with centralized administration of laptops and desktops.

11

Elaborate on your experience as it relates to this role.

12

Do you have a valid Ontario driver’s License?

13

Do you have experience working in a postsecondary environment?

14

Do you have one or more of the following certifications: Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE), Desktop Support Technician, Apple Certified Support Professional (ACSP), and other technology-related training are assets.

If yes, please list your additional certifications.

Required Question

Cambrian College

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