Help Desk Analyst

Location: Remote: Job site located in Raleigh, NC

Duration: 9-month contract with potential for extension or full-time conversion

W-2 only (no Corp-to-Corp or 1099)

We are seeking a skilled EHR Helpdesk Analyst to provide advanced technical support for the Epic electronic health record (EHR) system across 13 state-operated behavioral healthcare facilities. The ideal candidate will have hands-on experience with Epic, strong troubleshooting skills, and a deep understanding of clinical workflows. If you're passionate about healthcare technology and thrive in a collaborative, fast-paced environment, we’d love to hear from you.

Key Responsibilities

Provide support for Epic applications, workflows, access, printing, and integration issues.
Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).

Qualifications & Skills

Minimum of 2 years of experience providing Epic technical support in a healthcare or clinical environment.
Proficient in using enterprise ticketing systems such as ServiceNow (2+ years).
Strong understanding of EHR platforms, including Epic, Cerner, and Allscripts (2+ years).
Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk) is highly desired.
Experience supporting Epic applications such as Ambulatory, Inpatient, ASAP, or HIM is highly desired.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

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Help Desk Analyst