Bluetek IT Solutions is looking for an energetic and motivated IT Service Guru who thrives in a fast-paced environment where every day brings something new. This role combines our Rapid Response responsibilities with hands-on Field Technician work — one position, two exciting sets of responsibilities.

If you're the kind of person who loves solving IT issues, enjoys being out in the field helping clients, and doesn't mind rolling up your sleeves to deploy equipment, deliver hardware, and support real-world tech environments, this is the job for you.

This is not a remote position. You'll work on-site in our Mechanicsburg office and travel to client locations as needed to support installations, pickups, deliveries, and onsite troubleshooting.

What You'll Be Doing

Rapid Response Duties

Providing stellar IT support for desktops, laptops, mobile devices, printers, phones, and more
Troubleshooting Windows OS, Office 365 issues, email problems, and common user challenges
Responding quickly to incoming tickets to keep client operations running smoothly
Working alongside senior techs and learning new systems daily
Delivering friendly, confident, customer-focused support

Field Technician & Deployment Duties

Assisting our lead field technician with onsite projects
Performing pickups and deliveries of equipment across client sites
Deploying and installing computers, servers, cameras, phones, and network equipment
Performing workstation swaps, new user setups, Wi-Fi troubleshooting, and basic cabling
Setting up new systems in-office before delivery (imaging, updates, software installs)
Installing hardware neatly, professionally, and according to best practices

This is a hands-on, varied, and rewarding role where you'll see the impact of your work every single day.

Why Join Bluetek?

A supportive, fun, and fast-growing MSP environment
Weekly training and professional development
Real, measurable opportunities to grow your IT career
No corporate nonsense — just a great team doing great work
Leadership that actually cares about people and your long-term success

Requirements

What We're Looking For

2+ years of IT support experience (Help Desk, Support Tech, or similar)
Strong understanding of PCs, mobile devices, networks, and troubleshooting
Excellent communication and a customer-friendly attitude
Ability to work in-office and travel to client locations daily
Strong multitasking skills and the ability to stay cool under pressure
A desire to learn, grow, and take initiative

Bonus Points

CompTIA A+, Network+, or Microsoft 365 certifications
Experience with camera systems, VoIP phones, or network deployments
Familiarity with RMM tools, ticketing systems, or MSP environments

Benefits

💰 Competitive salary

🏦 401k with 5% match

🏖 Vacation: 2 weeks first year, 3 weeks after year two

🦷 Medical, dental, and vision insurance

🎉 Paid holidays

🍕 Pizza Fridays

⚡ Energy drinks always stocked

📚 Weekly training sessions to stay sharp

Bluetek IT Solutions

New Jobs

IT Service Guru (Rapid Response & Field Technician)