Job Description Job Description

Key Responsibilities

Stage, configure, and prepare robots with appropriate hardware, charge levels, and test-specific setups

Manage experiment flow and prioritize usage to minimize downtime between tests

Perform first-level technical triage on hardware and software issues using established playbooks

Escalate complex issues with clear documentation (logs, photos, notes) to ensure efficient handoff

Identify gaps in troubleshooting processes and contribute to new SOPs and operational playbooks

Coordinate and execute preventative maintenance to reduce unplanned downtime

Monitor fleet health and system status to ensure readiness prior to deployment

Maintain organized workspaces, tooling, and charging infrastructure in alignment with 5S standards

Track and update work through ticketing systems (e.g., Jira) to maintain accurate fleet status

Preferred Qualifications

Experience working in robotics, aerospace, semiconductor, or other high-uptime technical environments

Familiarity with Lean manufacturing principles and 5S/6S methodologies

Experience developing or improving technical documentation, SOPs, or troubleshooting guides

Exposure to fleet operations, lab operations, or hardware testing environments

Basic scripting or automation experience (Linux, bash, or similar)

Experience supporting electromechanical systems or complex robotic platforms

Requirements

3-5 years of experience in technical operations, lab support, or field service

Associate's or Bachelor's degree in a technical field, or equivalent hands-on experience

Strong electromechanical aptitude, including experience with assemblies, wiring, and tools

Ability to troubleshoot using structured processes and escalate appropriately

Basic proficiency with Linux command line and log navigation

Experience using ticketing/workflow systems (e.g., Jira)

Strong attention to detail and ability to operate in fast-paced, high-stakes environments

Ability to lift equipment and remain active for extended periods as needed

Company Description BlackTree Technical Group is a full-service staffing and recruitment firm. Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with over 40 years of industry experience. Our firm prides itself on our technical knowledge, innovative sourcing strategies, and most importantly, a long-standing record of proven results for both clients and job-seekers. Company Description BlackTree Technical Group is a full-service staffing and recruitment firm. Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with over 40 years of industry experience. Our firm prides itself on our technical knowledge, innovative sourcing strategies, and most importantly, a long-standing record of proven results for both clients and job-seekers.

BlackTree Technical Group, Inc.

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