Summary

Were seeking a skilled, hands-on Systems Administrator to maintain, secure, and optimize our IT infrastructure and ERP system. This role serves as a technology lead managing servers, networks, and cloud platforms while also ensuring the efficient, secure operation of our ERP and related business applications. Youll collaborate with company leadership, departments, and vendors to resolve critical issues, deliver enhancements, and provide critical support to end users.

Essential Duties And Responsibilities

IT Infrastructure & Security

Manage and maintain core IT systems, including email, collaboration tools, and cloud platforms.
Diagnose and resolve complex system and network issues, including critical outages.
Oversee IP networking, firewalls, SD-WAN, and endpoint protection solutions.
Implement and enforce cybersecurity policies, ensuring data privacy and regulatory compliance.
Monitor system performance, perform troubleshooting, and implement optimizations.
Maintain disaster recovery and backup strategies and conduct recovery testing.
Document systems, maintain network diagrams, and keep asset inventories current.
Coordinate and apply system patches and upgrades with stakeholders.
Manage cloud resources and integrations with on-premises systems; pursue automation to improve efficiency.

ERP & CRM System Administration

Install, configure, and maintain ERP and CRM software and related modules.
Administer user accounts, roles, permissions, and security settings.
Perform vulnerability assessments and ensure ERP/CRM compliance with security policies.
Coordinate enhancements, updates, and integrations with business stakeholders and vendors.

User Support & Training

Act as a technical escalation point for IT support and help desk teams.
Respond to and resolve support tickets in a timely, professional manner.
Develop and deliver user training and clear documentation for hardware, software, and ERP usage.

Project & Vendor Management

Lead or support infrastructure projects, technology rollouts, and software updates.
Manage vendor relationships, procurement, and service contracts for hardware and software.
Communicate system performance, project status, and risks to stakeholders.

EDUCATION And/or EXPERIENCE

Bachelors Degree in Information Systems, Computer Science, or related field, OR equivalent combination of education, certifications, and experience.
3+ years as a Systems, Network or ERP Administrator/Engineer (Infor M3 experience is a plus)
Proficiency in managing Microsoft 365 environments (Exchange, Entra, SharePoint, Teams), Active Directory, Windows Server, Hyper-V, networking (Cisco, Meraki, Ubiquiti), IP-based phone systems, Windows OS, and Apple iOS
Experience in automation and scripting (Power Automate preferred, PowerShell and Python a plus)
Experience with ERP/CRM systems a plus (Infor M3, Microsoft Dynamics)
Relevant certifications preferred (Microsoft, Cisco, Infor, ITIL, CompTIA Security+, etc.)
Excellent troubleshooting, communication, and project management skills
Demonstrated ability and desire to keep learning new software, hardware, technologies, and techniques

Skills: infrastructure,security,cloud,software,microsoft 365,o365,active directory,networking

Black Rock Solutions INC

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