Job Summary: Under the direction of the Senior Program Manager, the Mobile Senior Services Coordinator plays a proactive role in assisting active and at-risk seniors in accessing and receiving social services that will enable them to remain independent and well supported at Housing sites designated to this program. This position serves seniors and adults with disabilities living in various housing sites in San Francisco by: providing social services, wellness activities, referrals and support In addition, applicants must be able to provide direct administrative and operational support. Candidates must be able to oversee volunteers that provide activities or paid instructors that provide zoom or onsite classes. This position is characterized by a high degree of initiative, strong organization, outreach skills, demonstrated follow-up and follow-through skills, and an ability to work with a diverse group of staff, community members, and community partners. The position also requires proficient computer skills and strong verbal and written communication ability.

The Organization: Bernal Heights Neighborhood Center (BHNC) is a non-profit community based multi-service agency founded in 1978. Our mission is " to preserve and enhance the ethnic, cultural, and economic diversity of Bernal Heights and surrounding neighborhoods. We promote community action to build a just and equitable community for all. BHNC focuses on the needs of people with low and moderate incomes. We work to accomplish our mission by:

Developing affordable housing throughout San Francisco;
Providing linguistically and culturally responsive services to our community's most vulnerable adults, seniors, youth, and their families;
Developing leaders; organizing and empowering our tenants, clients, members, and allies to advocate for their needs and for the needs of the community.

BHNC has five key program areas to meet this mission: Housing Development and Rehabilitation, Senior Programs, Youth Programs, Employment Programs and Community Organizing. We serve a thousand youth, adults and seniors annually from our offices in Bernal Heights and the Excelsior. Our programs raise funds from the public sector, housing development and management, foundations, local businesses and individuals.

PRIMARY RESPONSIBILITIES:

Complete intakes and assessments for incoming participants for the Active Senior Program and completed data entry electronically using the DAAS GetCare system.
Complete participant charting, monthly reports, and other documentation as required by BHNC and funding sources
Provide direct short-term social services such as: completing applications, translations, reviewing correspondence, information and referrals for a variety of services and arranging for care and other services needed for participants who attend the senior center
Evaluate client needs, follow-up and document progress notes to ensure quality and effective service delivery for participants
Provide administrative support and assistance during programming for activities, field trips, newsletters, translations, etc.
Provide outreach to frail at risk elders and disabled adults with low incomes at the sites to encourage participation
Schedules and coordinates meetings with the advisory board and assists in outreach to increase members on the board
Assist in the implementation of schedules and duties for instructors whether volunteer or paid.
Work with property management to resolve or assist clients with needs at the housing sites
Maintains comprehensive records on the selection, training and activities of volunteers
Provides recommendations for improvements and alterations of the program as needed
Responds to public inquiries to provide information on the volunteer programs offered at BHNC
Attend all BHNC meetings, events and activities as requested. Participation in meetings including: monthly Senior Staff, BHNC Staff, and advisory committee meetings
Perform other duties as assigned.

Knowledge, Skills, and Experience:

Two year prior experience working with seniors and disabled adults preferred
One year prior experience outreach, engagement, community work preferred
Experience with Microsoft Office Programs required, including Word, Excel and PowerPoint
Experience with Google Suite required, including but not limited to Google Docs, Google Sheets, Google Slides, Google Drive, Google Calendar and Google Forms
Experience with Slack preferred
Experience with Asanapreferred
Experience or desire to learn data entry into DAS GetCare database
Ability to work in an active setting with staff and volunteers
Ability to work a schedule from 9:00am-5:00pm on Monday - Friday
Ability to provide excellent customer service
Ability to interact with and positively engage people of various social, ethnic, cultural, linguistic, religious, economic and educational backgrounds
Demonstrates awareness and ability to address the cultural needs of targeted population
Ability to perform simple addition and subtraction; copying figures, counting, and recording.
Ability to observe and troubleshoot issues
Ability to deal with multiple tasks and prioritize accordingly
Desire and ability to work as a member of a team
Ability to maintain confidential and sensitive information
Strong organizational skills with attention to details, consistently able to follow up and follow through on assignments
Ability to lead with initiative
Strong sense of accountability and responsibility
Ability to adapt to changes in a highly energetic work environment.
Respond effectively and efficiently to all emergency and disciplinary situations
Ability to de-escalate and respond to crises situations appropriately
Seeks guidance when situations arise that may not be covered by established policies and procedures
Superior verbal and written communication skills
Strong time management and organization skills
Excellent demonstration of interpersonal and collaboration skills

Physical Demands

Occasional standing, walking up or down stairs, stoop, kneel, and crouch
Light Work: Exerting exerting 10-20 lbs occasionally
This is a physically active position.

Requirements

Must be 21 years or older

Bilingual - English/Spanish preferred

BA degree,or AA/AS or 3 years of social services, community experience, preferably working with older adults and adults with disabilities

2 years of experience coordinating staff or volunteers, scheduling, and event planning

Must have valid Driver's License

Compensation details: 27-27 Yearly Salary

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Bernal Heights Neighborhood Center

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Mobile Senior Program Coordinator