Who We Are: Through the development, ownership, and operations of affordable housing properties, Bellwether Housing has been a trailblazer in transforming the lives of lower-income individuals and families in our region. As the largest non-profit housing provider in the Pacific Northwest, Bellwether is a leader in State and local housing policy issues, an innovator in financing and housing development strategies, and a trusted partner to a diverse array of organizations in our community, while providing resident and real estate development services to other mission-driven non-profits around Western Washington.

Salary: $34.81-$41.85/hour

The posted salary reflects the full pay range for this position. Offers made to qualified candidates will be made within this range and will be determined by various factors, including knowledge, skills, experience, qualifications, location, and other factors that would be critical to success in this role.

Position Overview: The IT Operations Specialist supports and manages technical services related to Bellwether Housing’s technology infrastructure, equipment, and applications. In this role, you’ll work closely with vendors and partners to provide end-user requests and incidents of remediation and training in support of these services.

Work Schedule: Hybrid, 3 days onsite. Monday-Friday, 40 hours/week. The final schedule will be determined by the supervisor.

Your Impact:

Ability to clearly articulate technical solutions to non-technical audiences.
Demonstrated ability to actively listen to customers/internal partners about their needs and help translate those into functional solutions.
Strong problem-solving skills & ability to work independently.
Ability to recognize and reconcile competing priorities and mediate solutions.
Prioritize operational initiatives by ensuring tasks are completed efficiently and in the appropriate order.
Demonstrate strong cross-functional team collaboration by motivating and supporting colleagues to achieve shared operational goals.
Ability to contribute to team cohesion to support operational success
Vendor management.
Provide end-user support and training for technical services and applications.
Produce end-user and internal documentation in support of technical services and applications.
Project contribution and/or management.
Follow and develop business process improvements.

Who You Are:

Ability to lift and move up to 50 lbs.
Valid driver's license, access to a reliable vehicle, and ability to travel to various properties as needed.
Customer service and/or technology support service experience.
Experience in collecting data from and analyzing current business processes to create improvement plans.
Microsoft Office 365 applications, including Outlook, Calendar, SharePoint, Teams, Planner, Excel, Word, etc.
Exceptional communication skills, both written and verbal, to various audiences and management levels within an organization.

Desired Qualifications

ITIL Foundations or other ITSM experience/training.
Experience with administering, installing, or managing security systems and building access control systems.
Experience administering telephony systems/services, including POTS, cellular, and/or VOIP.
Experience managing software licensing for a team, department, or organization.
Experience with inventory management.
Experience working with help desk technology and managing tickets.
High School Diploma or equivalent work experience.

What We Offer: Bellwether Housing is your platform for growth, empowerment, and purpose. When you join our team, you will receive:

Competitive compensation accompanied by a generous benefits package.
Medical, dental, and vision insurance.
A 403(b)-retirement plan with an employer match, guiding you towards a prosperous future.
Fuel for your personal and professional development with up to $1,500 in employer-paid continuing education per year.
An ORCA Transit Pass to navigate the city with ease.
Up to 24 paid days off in your first year, prorated personal days renewed annually, and 8 paid office closure days.
The chance to be part of a transformative mission, leaving a mark on the lives of those we serve in our communities.

At Bellwether Housing, you will elevate your career in a role that's as rewarding as it is impactful, where you’ll be part of a movement that is helping shape the future of affordable housing in Seattle and where diversity, equity, inclusion, and belonging are the pillars of our success.

Bellwether Housing embraces a workplace that is diverse, equitable, and inclusive, and is dedicated to building a team that is made up of a variety of backgrounds, perspectives, experiences, and skills that reflect the populations we serve. We are committed to being an anti-racist organization, while acknowledging we have a long way to go. You can learn more about our DEI work on our website.

Bellwether Housing is an equal opportunity employer. We will not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We support the Americans with Disabilities Act (ADA) to reasonably accommodate all qualified applicants [and employees] by providing reasonable accommodations to people with disabilities. To request Reasonable Accommodation for the application or interview process, please contact recruiting@bellwetherhousing.org.

Note: This role requires successful completion of a background check in accordance with Seattle’s Fair Chance Employment Ordinance.

Bellwether Housing

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IT Operations Specialist