Overview

The IT Support Analyst I is responsible for providing professional support for end users of personal computers or their associated networks, hardware, software, or peripherals.

Responsibilities

Receives requests for support via direct end-user contact or demand management/service desk system.
Troubleshoots, diagnoses and resolves more complex operating errors.
Installs and configures software or hardware updates or patches.
Evaluates and resolves network connectivity or communications systems issues.
Develops and maintains documentation related to systems or workstations and may provide user training.
Ensures systems and workstations are compliant with organizational policies and security standards.
May set up and deploy new user workstations or accounts.
May assist with IT asset tracking
Manages basic issues and problems, and refers more complex issues to higher-level staff.

Qualifications

Required Education, Experience, and Qualifications

Bachelor's Degree.
0 to 2 years as Help Desk Technician, Instructor/Trainer, or Equivalent Support Function.
Computer skills.
Project scheduling skills.
Planning skills.
Technical expertise.
Effective verbal and written communication skills.
Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
Ability to multitask and perform duties outside of the scope of work when necessary.

Preferred Education, Experience, And Qualifications

Not applicable.

Travel Requirements

5% of time will be spent traveling to job site(s)/office location.

Physical/Work Environment Requirements

Prolonged periods of sitting at a desk and working on a computer.
Climbing stairs.
Remaining in a stationary position, often kneeling, standing or sitting for prolonged periods.
Repeating motions that may include the wrists, hands and/or fingers.
Quiet environment.
Light work that includes adjusting and/or moving objects up to 20 pounds.

BCC Engineering, a Parsons Company

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IT Support Analyst I