Overview

As a Solutions Architect, you will function as the technical lead for Bailiwick for targeted, key solution sets. You will be a key contributor in the pre-sales process, assisting the regional sales team in evaluating customers’ needs, and developing solutions from concept to implementation.

Responsibilities

YOUR IMPACT

The essential functions of this position include:

Provide technical expertise/credibility to account team on designated focus area
Conduct customer presentations on ePlus value proposition and technical solution sets for assigned accounts and focus areas
Assist sales account managers with overall account planning, as it relates to technical aspects of hardware, software, and services opportunity development
Assist sales account managers with project management for complex presales engagements
Complete technical sections for RFP/RFI/RFQ responses for assigned accounts
Assist account teams with collecting customer business and technical requirements and determining ePlus recommended solution(s)
Develop solution architecture and detailed line item configurations/bills of material (BOMs)
Develop proposal and/or presentation of recommended solutions
Assist with technical scoping/review for Statements of Work (SOWs) for assigned accounts
Function as liaison to end-user customer technical staff regarding solution and implementation specifics
Function as a liaison between the sales team and professional services organization to vet solution recommendations and to complete technical portions of the SOW, as appropriate
Function as technical liaison and ePlus ambassador with field OEM sales and technical teams
Assist sales management with mentoring of junior sales account managers as it relates to overall opportunity management and technical solution set
Conduct knowledge transfer with SAT members around solution updates, implementation lessons learned, etc., as relevant
Assist ePlus sales team in dealing with customer satisfaction issues surrounding technical aspects of a recommended solution & its implementation or deployment, as needed
Assist in developing customer get-well plan, if applicable
Assist sales and services management in identifying candidate solution areas for ePlus development or investment
Complete training, per development plan, and maintain certifications in accordance with focus area
Assist Services Director with helping improve procedures and functions
Ensure appropriate coverage for in-process opportunities while out of office for training, vacation, PTO, etc.
Participate in weekly SAT planning conference calls
Complete administrative tasks (expenses, time reporting) in a timely fashion

QUALIFICATIONS

College degree or applicable work experience
Two or more years of experience in designing or implementing complex network or systems/storage solutions
Three or more years of experience in providing pre-sales engineering support
Certifications in applicable technology preferred
Network engineering or systems/storage engineering, preferably with one or more of: Cisco, HP, NetApp, VMware, Symantec, Microsoft
Pre-sales support
Excellent written communications skills
Strong attention-to-detail
Excellent oral presentation skills

POSITION SPECIFICS

The base salary range for this position at commencement of employment is expected to be between $110,000 and $150,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

PHYSICAL REQUIREMENTS

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.

By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

CORPORATE VALUES

Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.

Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.

Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.

Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

COMMITMENT TO DIVERSITY, INCLUSION AND BELONGING

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.

ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

#LI-MA1

#IND1

Bailiwick

New Jobs

Solutions Architect