Customer Operations Executive

Location: Kansas City, MO (Power & Light District)

About Avenue Logistics

Avenue Logistics is a fast-growing freight brokerage based in the heart of Kansas City in the Power and Light District. Our leadership team brings decades of industry experience, while our company operates with the energy and opportunity of a startup. We’re building a team of driven individuals who want to grow their careers in logistics while working alongside top performers in the industry.

The Opportunity

As a Customer Operations Executive, you’ll support a high-volume book of business while working directly alongside one of our top sales reps. Your role will focus on managing daily shipment operations, ensuring freight moves smoothly, and delivering a high level of service to customers.

This position is ideal for someone who thrives in fast-paced environments, enjoys problem solving, and takes pride in staying organized while managing multiple moving pieces.

What You’ll Do

Manage daily shipment operations across multiple customer accounts
Build, schedule, and track freight shipments
Monitor and manage 100+ pickups and deliveries per day
Troubleshoot delays, appointment changes, and service issues
Provide consistent updates and support to customers throughout the shipment lifecycle

Who You Are

Highly organized with strong attention to detail
Comfortable working in a fast-paced, high-volume environment
Customer-service oriented with strong communication skills
Self-motivated and able to manage multiple priorities

Experience

2+ years of operations or account management experience at a freight brokerage preferred
Experience managing high shipment volume
Familiarity with transportation management systems

What Avenue Offers

Competitive salary
Fun, energetic, and collaborative work environment
Opportunity to make an immediate impact with a growing company
Work in the heart of downtown Kansas City, MO (Power and Light District)
Training and development alongside experts in the logistics industry
Excellent benefits package, including Medical, Dental, Vision, Disability, and Life Insurance

Avenue Logistics

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