Front Office Manager

Benefits/Perks

Competitive wages
Career Growth Opportunities
Fun and Energetic Environment

What Makes a Front Office Manager?

As a key player in the property leadership team, the Front Office Manager partners closely with the General Manager to steer and elevate the property's operations. Reporting directly to the General Manager, the FOM embodies the highest standards of ethical leadership, driving the property towards its business goals with passion and integrity.

Job Summary

We are seeking a positive, friendly, and experienced Front Office Manger (FOM) to organize and oversee daily operations of our facilities. As a FOM, you will provide strategic direction for the company and supervise the activities of our diverse workforce.

The FOM will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The FOM must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork.

Responsibilities

Oversee the work of all employees and set clear objectives
Hire qualified personnel according to standards set forth by the company
Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency
Manage budgets and expenses, analyze and report on financial information
Develop and implement a strong marketing strategy to promote the hotel’s services
Communicate with customers when appropriate
Resolve issues that arise with maintenance, equipment, and renovations
Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies
Conduct regular inspections of the facility and uphold strict compliance with health and safety standards

Qualifications

Proven experience as a Hotel Manager/FOM is preferred
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Well-versed in hotel management best practices and relevant laws/guidelines
Ability to resolve issues with a customer-focused orientation
An outgoing personality
Excellent communication skills
Strong organizational and time-management skills
Bachelor’s degree in Hospitality Management, Business Administration, or relevant field is preferred

Ideal Skills & Qualities:

Communication and Problem-Solving: Strong skills in these areas.
Leadership Development: Ability to cultivate leadership qualities in all staff.
Relationship Management: Maintain positive relationships with the management company, property owners, and clients.

Ava Lodging

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Front Office Manager FOM