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An Area Operations Manager – Reman is responsible for overseeing the daily operations of multiple wheel remanufacturing shop locations within a designated area. This role ensures operational excellence, team development, customer satisfaction, and adherence to safety and quality standards. In addition, the Area Operations Manager plays a key role in business development, identifying and securing new customer opportunities to support Dent Wizard’s growth strategy. Essential functions include:

Operational Excellence • Oversee daily operations to ensure efficiency, quality, and safety across all locations. • Address and resolve operational issues promptly, ensuring minimal disruption to service. • Maintain high standards of cleanliness and environmental health and safety (EHS) at all sites.

Customer Service & Relationship Management • Build and maintain strong relationships with key customers. • Ensure service delivery meets or exceeds customer expectations. • Represent Dent Wizard in customer meetings. • Promote a five-star customer service culture across all teams.

Business Development • Proactively identify and pursue new business opportunities within the assigned area. • Develop and present proposals to prospective customers. • Collaborate with marketing team to support lead generation and conversion. • Expand Dent Wizard’s footprint by building relationships with dealerships, collision centers, and other potential partners.

Talent Acquisition & Workforce Planning • Drive recruitment and hiring efforts for area roles in collaboration with HR. • Identify staffing needs and ensure appropriate coverage to meet operational demands. • Support onboarding and integration of new hires into the team.

Leadership & Team Development • Foster a positive, inclusive, and productive work environment aligned with Dent Wizard’s core values. • Lead, coach, and develop team members to drive performance, engagement, and retention. • Facilitate ongoing training and performance evaluations.

Performance Monitoring & Reporting • Track and report on key performance indicators (KPIs) related to productivity, quality, and customer satisfaction. • Implement continuous improvement initiatives to enhance operational performance.

Administration • Coordinate supplies and parts ordering management • Troubleshoot most critical operational issues • Maintain clean, organized work areas that meet DW’s compliance (EHS) standards • Support and adhere to DW’s policies and procedures on ethics standards and commitments • Ensure effective invoicing processes are implemented and maintained

Other Duties as Assigned

Competencies Required • Executes with Quality • Executive Presence • Reinvents and Innovates • Customer Focus • Acquires and Builds Talent • Grows the business

Physical Job Requirements • Continuous viewing from and inputting data to a computer screen. • Travel as necessary (

Automated Media, Inc.

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Area Operations Manager - Remanufacturing (Newburg, NY)