General Manager

"Join the Atira Hotels Family and Build a Legacy of Hospitality!"

Job Details

Work Location: Springhill Suites Wauwatosa, 10411 W Watertown Plank Rd, Wauwatosa, WI 53226
Job Type: Full-time
Pay: Salaried position
Schedule: 8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends

Job Overview:

As the General Manager, you will ensure the smooth operation of the hotel, maximize financial returns, drive team development, create memorable guest experiences, and maintain brand standards. You will oversee all departments, ensuring profitability and strong working relationships, while managing overall guest satisfaction.

Key Responsibilities:

Financial Management:

Analyze financials to drive revenue and future profitability.
Create and monitor the annual budget, ensuring the hotel meets financial targets.

Team Leadership:

Establish performance and development goals for team members.
Provide mentoring, coaching, and regular feedback to enhance performance.
Manage human resources functions, including interviewing, training, coaching, counseling, and discipline.

Operational Oversight:

Work with executive management, housekeeping, maintenance, restaurant, and sales to develop goals and operational objectives.
Ensure all departments are profitable and maintain strong working relationships.
Protect hotel assets through a preventative maintenance program.

Sales and Marketing:

Create local and national marketing plans and pricing strategies.
Actively participate in sales discussions, meetings, and plans.
Respond quickly to changing market conditions and revise strategies accordingly.

Compliance and Safety:

Ensure compliance with all federal, state, and local laws, including OSHA, EEOC, Wage Hour, and Health laws.
Maintain a safe and secure environment for guests, colleagues, and hotel assets.

Guest Experience:

Ensure overall guest satisfaction by responding quickly to guest requests and following up to ensure satisfaction.
Promote hotel policies and philosophies to employees and guests through direct and indirect interaction.

Perform any other tasks/duties as assigned by the manager/ supervisor.
Qualifications:

Education: Four-year college degree or equivalent experience in the hotel hospitality field.
Experience: 5-10 years of hotel managerial experience, with 2-5 years as General Manager in a full-service or select-service, upper mid-scale property.
Certification: Alcohol awareness certification; General Manager certification as required by franchise.

Skills and Qualities:

Strong leadership and communication skills
Attention to detail and strong organizational abilities
Customer service skills
Computer and accounting knowledge
Ability to work well under pressure and handle a flexible schedule, including weekends and holidays

Working Conditions:

Must work well in a fast-paced, high-pressure environment
Required to be on-call when away from work
Must always present a professional image

Benefits:

- Accident, critical medical supplement insurance
- Dental Insurance
- Employee assistance program
- Employee hotel room discount
- Health insurance
- Health savings account
- Holiday pay
- Life insurance
- Long-term disability
- Paid time off
- Paid training
- Professional development assistance
- Vision insurance

WHY YOU'LL LOVE WORKING WITH US:

Unleash Your Creativity: We're all about innovation and fresh ideas. Let your imagination run wild!
Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day.
Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities.
Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead.
Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us.

If you're still with us, there's only one thing left to do: Apply now and become part of something amazing!

Diversity, Equity, Inclusion & Equal Employment Opportunity at Atira Hotels:
Atira is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.

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