Help Desk Specialist 1 — Summary

Employer: Ascenteum

Type / Status: Contract, Staffing / Pending

Engagement: 10/27/2025 – 10/30/2026 (Replacement)

Location: Cincinnati, OH

Role overview

Provide first-line IT support to client staff: troubleshoot Windows 10, Microsoft O365, mobile devices, basic networking, and supported applications; log and manage tickets; escalate to senior teams or vendors; and ensure timely follow-up and user satisfaction. Work onsite under close supervision as part of a small service-desk team.

Key requirements

- High School Diploma

- 6–12 months experience in desktop/help-desk support preferred

- Windows 10; Microsoft O365 suite

- Familiarity with Active Directory and basic networking (IP/DNS/DHCP)

- Experience with SCCM or similar software deployment tools

- iOS and Android device support

- Strong troubleshooting, ticketing, and customer-service skills

- Reliable attendance

Preferred

- CompTIA A+

- Prior internal service-desk experience

- Familiarity with ITIL processes

Notes

- Onsite role in Cincinnati, OH.

- Contract with Ascenteum delivering resources to MassMutual.

Ascenteum

New Jobs

Help Desk Specialist