IT Systems Admin/Engineers at Ascend provide responsive customer support, maintain and troubleshoot network systems to ensure seamless connectivity, and implement cybersecurity protocols to safeguard data and uphold a secure, efficient technology environment.

Acts as primary liaison with external IT Providers for the Alachua, FL site
Determine the goals of IT for Alachua site within broad outlines provided by the business.
Contribute to the continuity of computer services by providing necessary technical leadership and project coordination
Forecast costs, equipment and personnel needs for projects and programs as required and related to information systems
Prepare long and short-range plans for application selection, systems development, and acquisition of the resources needed to support them.
Install, configure, and maintain network hardware and software components, including routers, switches, firewalls, and access points
Diagnose and resolve complex network issues related to connectivity, security, and performance, ensuring minimal downtime.
Help business operations groups utilize information systems to improve their efficiency.
Ensures computer equipment, hardware, and software are updated to meet organizational needs.
Identify and leverage resources to perform regular security monitoring to identify intrusions and vulnerabilities.
Identify technologies that can be used to automate tasks and work with users to implement them efficiently.
Provide systems network support and security, including patches, firewalls, etc.
Stay updated with the latest advancements in networking technologies and industry best practices.
Document network configurations, changes, and technical procedures for reference and knowledge sharing. Managing backup and restoration for validated systems.
Set up and support of audio and video equipment.
Managing and maintaining a Hyper-V and VMWARE cluster.
Managing and maintaining Microsoft Azure and Office 365 Tenant
Managing and maintaining Intune, SharePoint, Exchange, Defender for Endpoint
Support of remote users stationed globally.
Communicate the user's needs and issues to the external and offsite IT team.
Present project status reports to management as well as project teams.
Perform gap analysis of validation documentation, systems, and practices. Communicate identified gaps including recommending and implementing corrective actions and improvements.
Generate, review and update computer system related policies and procedures.
Develop and/or review/approve various types of system validation and infrastructure qualification documentation, including but not limited to User Requirements Specification, Data Integrity Assessments, and Administration SOPs.
Supports Change Management initiatives to maintain GMP compliance.
Work closely with system owners to effectively implement new computerized systems, system upgrades, or system modifications
Coordinate validation/qualification activities, propose, and implement validation/qualification strategies and serve as the subject matter expert
Vendor Management
Other duties as assigned

Requirements

Educational Qualifications

Associate's degree or higher, required
Bachelor's degree, preferred

Additional Qualifications

2-3 years managing and maintaining a Hyper-V and VMWARE cluster, required
2-3 years' experience in CCNA or Security+ certification preferred
This position does not have supervisory responsibilities
This is a hybrid position, requiring 4-5 days per week on-site at our Alachua, FL location

Physical Requirements

Physical Demands

Light work (

Physical Activity

Repetitive motion
Kneeling/crouching
Typing/grasping
Balancing
Crawling
Walking
Stooping
Reaching
Pushing/pulling
Lifting
Standing
Hearing
Climbing

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long-Term Disability
Employee Discounts
Employee Assistance Program

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IT Systems Administrator/Engineer